Creative Information Technology

ServiceNow Project Manager - Remote

Creative Information Technology • $110K — $130K *
US-AnywhereRemote in Virginia, US
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in ServiceNow, specifically in Strategic Portfolio Management (SPM)
  • Hands-on experience with ServiceNow configurations in Cost Management and Resource Management
  • Expertise in ServiceNow Idea Management and Strategic Planning Workspace
  • Strong background in designing future-state business processes and workflows
  • Proficient in budget forecasting, project costing, and financial management within ServiceNow
  • Experience in developing reports, dashboards, KPIs, and executive scorecards using ServiceNow
  • Strong stakeholder management skills and able to facilitate workshops effectively.

Responsibilities

  • Assess the current ServiceNow SPM implementation for gaps in configuration and customization
  • Review and optimize workflows, tables, fields, and integrations within ServiceNow
  • Conduct workshops and gather requirements from stakeholders to showcase capabilities
  • Design processes for Cost Management, Resource Management, and Portfolio Planning
  • Configure various aspects of ServiceNow, including Resource Management and Cost Management
  • Develop and execute testing for System Integration Testing (SIT) and User Acceptance Testing (UAT)
  • Provide knowledge transfer and training to end-users post-implementation.

Benefits

  • Remote work flexibility
  • Opportunity to work on complex ServiceNow implementations
  • Engagement in strategic financial management practices
  • Exposure to a variety of ServiceNow modules and configurations
  • Collaboration with cross-functional teams and stakeholders.
Full Job Description
ServiceNow Project Manager - Remote

Role and Responsibilities
  • Assess existing ServiceNow SPM implementation and identify configuration/customization gaps.
  • Review workflows, tables, fields, business rules, UI policies, ACLs, integrations, reports, and dashboards.
  • Recommend native/OOTB ServiceNow functionality over customizations.
  • Conduct stakeholder workshops, requirements gathering, and capability demonstrations.
  • Design future-state processes for Cost Management, Resource Management, Portfolio Planning, Budgeting, and Financial Governance.
  • Configure ServiceNow Resource Management, including:
  • Resource pools, roles, skills, capacity
  • Resource plans and requests
  • Allocation and approvals
  • Capacity, demand, utilization, and workload management
  • Configure ServiceNow Cost Management, including:
  • Cost types and cost categories
  • Cost plans and rate cards/models
  • Budgets vs. actuals
  • EAC/ETC and forecasting
  • Cost variance and financial reporting
  • Configure budget and financial management, including funding, fiscal-year/multi-year budgets, approvals, and Change Request financial impacts.
  • Configure Intake Cost Estimation for labor, hardware, software, licensing, cloud, vendors, contingency, and total project costs.
  • Implement Idea Management and Strategic Planning Workspace.
  • Extend the Idea 12 Demand 12 Project lifecycle.
  • Configure Portfolio Planning, investment planning, prioritization, funding scenarios, roadmaps, and strategic scoring.
  • Develop ServiceNow dashboards, KPIs, reports, and executive scorecards.
  • Configure security roles, permissions, financial access, approvals, and segregation of duties.
  • Establish ServiceNow configuration standards, naming conventions, governance, and documentation.
  • Develop and execute SIT/UAT testing, defect resolution, regression testing, and production deployment.
  • Provide administrator knowledge transfer and end-user training.
  • Create configuration documentation, SOPs, operational procedures, and admin guides.
  • Provide 30-day post-go-live hypercare and production support.

Minimum Qualification
  • Strong ServiceNow Strategic Portfolio Management (SPM) experience.
  • Hands-on experience with ServiceNow Cost Management configuration.
  • Hands-on experience with ServiceNow Resource Management configuration.
  • Experience implementing ServiceNow Idea Management.
  • Experience with Strategic Planning Workspace and portfolio planning.
  • Strong ServiceNow configuration skills with emphasis on native/out-of-the-box functionality.
  • Experience with business requirements gathering, analysis, and documentation.
  • Strong future-state business process design and workflow development experience.
  • Experience with project cost, budget, forecasting, and financial management.
  • Experience with resource planning, capacity management, allocation, utilization, and demand forecasting.
  • Experience with portfolio management, investment prioritization, funding scenarios, and strategic planning.
  • Experience developing ServiceNow reports, dashboards, KPIs, and executive scorecards.
  • Knowledge of ServiceNow security, roles, permissions, and role-based access controls.
  • Experience with SIT/UAT, regression testing, defect triage, and remediation.
  • Experience with ServiceNow production deployment and change management.
  • Strong stakeholder management and workshop facilitation skills.
  • Experience developing training materials and delivering end-user/admin training.
  • Strong documentation and knowledge-transfer skills.
  • Experience providing post-go-live hypercare and production support.
  • Ability to work in a hybrid remote/on-premise environment.

About Creative Information Technology

Creative Information Technology is a software development company that specializes in custom software development, web development, and mobile app development. The company was founded in 1998 and is headquartered in Wilmington, Delaware. Creative Information Technology's clients include small and medium-sized businesses across a range of industries.
Learn more about Creative Information Technology
Size
100 employees
Industry
Information Technology
Founded
1998
* Ladders Estimates

Similar Jobs

  • Charles Schwab
    IT Project Manager
    $110K — $130K *
    Charles Schwab
    Austin, TX 78745 (Travis County)
    Reposted Today
  • Charles Schwab
    IT Project Manager
    $110K — $130K *
    Charles Schwab
    Southlake, TX 76092 (Tarrant County)
    Reposted Today
  • Meridian Bioscience, Inc
    Project Manager
    $90K — $110K *
    Meridian Bioscience, Inc
    Cincinnati, OH 45238 (Hamilton County)
    Today
  • Project Manager
    $77K — $138K *
    Nikkiso Cryogenic Industries
    Escondido, CA 92027 (San Diego County)
    Today
  • Project Lead
    $95K — $115K *
    INISGHT2PROFIT
    Beachwood, OH 44122 (Cuyahoga County)
    Reposted Today
  • Project Lead
    $95K — $115K *
    INISGHT2PROFIT
    Columbus, OH 43230 (Franklin County)
    Reposted Today
Ad banner background

Get Ready For Your
Next Interview

More Jobs at Creative Information Technology

More Information Technology Jobs

Find similar ServiceNow Project Manager - Remote jobs:

NationwideRemote