Req ID: 384994 We are currently seeking a ServiceNow - Program Advisor / SR Advisory Consultant to join our team in Plano, Texas (US-TX), United States (US). Job Description: Job Title: Senior ServiceNow Advisory Consultant Location: Remote (with occasional travel as needed) Role Overview: NTT DATA is seeking a dynamic and experienced Senior ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. Key Responsibilities: Advisory & Strategic Consulting - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM. - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. Technical Implementation & Platform Expertise - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more. - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. Proposal & SOW Development - Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for advisory and implementation phases. Qualifications: - 10+ years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and technical delivery. - 3+ Years - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. - 7+ Years - Experience in proposal writing, SOW creation, and client presentations. 2+ Years - Demonstrated ability to lead client workshops and translate business processes into technical solutions. - 5+ Years - Mandatory Certifications by Level - Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation - Excellent communication and stakeholder engagement skills. Why Join Us: - Be part of a high-impact team driving digital transformation across industries. - Work with top-tier clients and cutting-edge ServiceNow solutions. - Collaborate with experts in advisory, architecture, and delivery. - Enjoy a flexible, remote-friendly work environment with growth opportunities.