ServiceNow Lead / Architect with FSOLocation: Remote (NY)Duration: Fulltime In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
Responsibilities - Need extensive experience with CSM and Financial Service Operations (FSO)
- You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
- Mentor and lead a team of developers.
- Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
- Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
- Reviews design and code per sprint to ensure quality.
- Creation and customization of complex workflows and custom workflow activities.
- Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
- Contribute and review user stories.
- Build and maintain technical documentation.
- Monitor health, usage, and overall compliance of ServiceNow and its applications
- Develop a keen understanding of the products we implement and client business.
- Provide production support and be able to resolve problems under pressure.
- Assists in project estimation.
- Participate in regular Knowledge Transfer sessions with ServiceNow Developers
- Stay current with new and updated capabilities of the ServiceNow Platform
- Coordinate upgrades to Production and Sub-Production instances
- Coordinate sub-production testing, evaluation, and regression remediation
- Participate in blueprinting workshops and contribute with documentation and effort estimation.
- Support COE in continuous development of training paths for professional advancement.
- Contribute to ongoing definition of best development and solution practices.
- Lead training workshops as mean to spread experiences gained across the practice.
Minimum Qualifications / Skills - Relevant experience ServiceNow Development.
- Demonstrate prior experience in leading client projects as a technical lead.
- Certified System Administrator (CSA) plus one mainline Implementor certifications (FSO/CSM / HRSD/ITSM/GRC etc.).
- Compulsory Financial Services Operations Professional Built with Visa (FSO) to be
- used as a case management tool that will support dispute and fraud claims processing for Client and Visa Credit, Debit, and ATM transactions preferred.
- One greenfield implementation of any ServiceNow module.
- Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
- Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc...
- Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
- Good understanding of ServiceNow Best practices in scripting, integration.
- Experience in deploying code from Lower instance to Production.
- Experience in Cloning and Upgrades.
- Excellent communication Skills for client facing roles.
- Good management, analytics, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
Skills and Certifications - Experience leading team
- ServiceNow
- CSM
- Now Assist
- Financial Service Operation
Recruiter Submission Template Full Name:Degree, University and Completion Year:
Do you have any of the Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification ?
How many years of total experience do you have in ServiceNow Development ?
How many years of total experience do you have in CSM ?
How many years of total experience do you have in FSO (Dispute Management, Client Onboarding, Loan Operations, Card Operations, and Treasury Operations) ?
How many years of total experience do you have as an Architect ?
Motivation / Reason for Relocation (if not local):
Motivation / Reason for interest in this position:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, Zip Code):
Notice Period (in weeks):
Current Work Authorization Status:
Expected Salary:
