DescriptionOVERVIEWThis individual will serve as the a point of contact, accountable for driving implementation, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream deployment of ITAM processes, tooling, and governance.
ROLES AND RESPONSIBILITIES- Establish and manage engagement governance, cadence, and reporting
- Build strong relationships with client leadership and key ITAM stakeholders across the organization
- Lead executive communications, including steering committees and status reporting
- Facilitate workshops to capture:
- Current-state asset management processes (hardware, software, lifecycle management)
- Variations across teams and departments (operational, data, compliance)
- Pain points, gaps, and optimization opportunities
- Define future-state ITAM process frameworks aligned to target platform and tooling capabilities
- Develop standardization and harmonization recommendations across asset classes and business units
- Coordinate across diverse stakeholders including:
- IT operations and infrastructure teams
- Procurement, finance, and vendor management stakeholders
- Compliance, security, and audit stakeholders
- Drive alignment on common vs. business-unit-specific ITAM requirements
- Identify risks, dependencies, and organizational change impacts
- Own quality and completion of all implementation outputs, including:
- Process maps (current/future state)
- ITAM requirements documentation
- Gap analysis and recommendations
- Executive summaries and decision materials
- Ensure deliverables are clear, actionable, and implementation-ready
- Provide direction and oversight to BA/BPC resources
- Delegate and manage workstreams while ensuring consistency and quality
- Review and refine deliverables produced by supporting team members
- Align ITAM implementation outputs with the broader IT transformation roadmap
- Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITSM, and asset tooling
- Support transition into design, configuration, and deployment phases
- Other duties as assigned
MINIMUM QUALIFICATIONS- 3+ years of experience in consulting, business analysis, or IT asset management
- Proven experience leading workstreams or engagements in complex, matrixed environments
- Strong background in ITAM process implementation and transformation
- Experience collaborating with diverse stakeholders across business and IT functions
- Demonstrated ability to facilitate workshops and drive stakeholder alignment
- Excellent communication skills, including executive-level presentation ability
EDUCATION AND CERTIFICATIONSPREFERRED QUALIFICATIONS- Experience supporting greenfield implementations
- ServiceNow CSA
- ServiceNow CIS in either HAM or SAM
