BCM One is seeking an experienced ServiceNow Administrator to help lead the implementation and launch of our new enterprise-wide ServiceNow platform. In this highly visible role, you'll help unify multiple ticketing systems into a scalable solution that simplifies work for our technicians and delivers a more seamless experience for our partners and customers.

This is not a coding-focused role. We're looking for a customer-experience driven ServiceNow expert who can translate business needs into effective processes, workflows, and system requirements. You'll serve as a key partner to internal stakeholders, leadership, and our implementation team, ensuring solutions are aligned, scalable, and successful across the organization.

Work Locations:

Preference will be given to candidates that can be hybrid out of our Blue Bell, PA office. Remote candidates will also be considered. Candidates must reside in and be authorized to work in the United States. This role is not eligible for relocation assistance or visa sponsorship.

Hours: Eastern business hours with flexibility for international teams.

Travel: If based in the greater Philadelphia area, travel will be less than 5% annually. If remote, travel could be up to 25% annually.

What You Will Do:

• Administer and support BCM One's ServiceNow platform.
• Partner with stakeholders to gather requirements and improve business processes.
• Translate business needs into scalable workflows and system solutions.
• Serve as the primary liaison between internal teams and implementation partners.
• Evaluate and manage platform enhancements, changes, and releases.
• Establish governance, best practices, and change management processes.
• Support platform adoption, training, and continuous improvement initiatives.

What You Will Need:

• 4+ years of ServiceNow administration experience.
• Experience supporting or leading a ServiceNow implementation.
• Strong understanding of business process design and workflow optimization.
• Ability to gather requirements and translate them into effective solutions.
• Proven experience working across technical and business teams.
• Strong communication, organization, and project management skills.
• Bachelor's degree or equivalent combination of education and experience.

Preferred Qualifications:

• ServiceNow Certified System Administrator certification.
• ITIL certification or knowledge.
• Experience with ticketing system migrations or enterprise platform implementations.
• Telecommunications, technology, or managed services industry experience.

How we take care of you:

• Competitive industry salaries
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
• FMLA