Responsibilities:

Development & Configuration:

• Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. 

• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. 

• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. 

• Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. 

Integration:

• Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. 

• Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources. 

Process Improvement & Automation:

• Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. 

• Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort. 

Support & Maintenance:

• Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations. 

• Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed. 

Documentation & Best Practices:

• Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans. 

• Adhere to ServiceNow best practices, coding standards, and security guidelines. 

• Participate in code reviews and provide constructive feedback. 

Qualifications:

Required: 

• U.S. Citizenship with the ability and willingness to obtain a Secret security clearance* (Active Secret clearance is preferred)

• 10+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).

• Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer. 

• In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules. 

• Demonstrable experience with ServiceNow HAM implementation and configuration. 

• Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers. 

• Experience with Service Portal development. 

• Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal). 

• Familiarity with asset discovery methods and tools. 

Desired:

• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. 

• Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders. 

• ServiceNow Certified Application Developer (CAD) 

• ServiceNow Certified Implementation Specialist – ITAM (CIS-ITAM) 

• ServiceNow Certified System Administrator (CSA) 

• ITIL v3 or ITIL 4 Foundation certification 

• Experience with other ServiceNow modules like Discovery, Service Mapping, etc. 

• Experience with data migrations into ServiceNow. 

• Experience working in an Agile/Scrum development environment. 

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is: