Job Requirements We are seeking a ServiceNow Engineer to design, develop, configure, and support ServiceNow platform capabilities that improve operational efficiency and user experience. The ideal candidate will have experience with ServiceNow development, workflow automation, AI-powered solutions, and platform customization. This role will collaborate with business stakeholders, developers, and platform administrators to deliver scalable solutions across the enterprise.
- Develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities.
- Design and implement ServiceNow solutions using JavaScript, Flow Designer, UI Actions, Business Rules, Client Scripts, and Script Includes.
- Configure and enhance ServiceNow workspaces, portals, and user interfaces to improve usability and adoption.
- Develop AI-driven solutions and agentic workflows to automate processes and improve operational efficiency.
- Create and customize ServiceNow AI skills and automation capabilities to meet business requirements.
- Support incident, request, and service management processes through platform enhancements and integrations.
- Collaborate with business analysts, product owners, and stakeholders to gather requirements and translate them into technical solutions.
- Participate in Agile development activities including sprint planning, standups, retrospectives, and backlog refinement.
- Perform unit testing, troubleshooting, debugging, and deployment activities.
- Document technical designs, configurations, and development standards.
- Support platform governance, code reviews, and adherence to development best practices.
Work Experience - Bachelor's degree in Computer Science, Information Systems, or related field.
- Minimum of 2.5 years of professional IT experience, including hands-on experience with the ServiceNow platform.
- Experience developing and configuring solutions within the ServiceNow platform.
- Strong knowledge of JavaScript and web technologies.
- Experience with ServiceNow scripting, workflows, and platform customization.
- Familiarity with IT Service Management (ITSM) processes and ServiceNow modules.
- Experience working in Agile development environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and collaboration skills.
- ServiceNow Certified System Administrator (CSA).
- Experience with ServiceNow AI, Generative AI, or Agentic AI capabilities.
- Experience configuring Service Operations Workspace, Employee Center, or custom workspaces.
- Knowledge of integrations, REST APIs, and automation frameworks.
- Experience with source control and DevOps tools such as Bitbucket and Jira.
- Familiarity with healthcare or government environments.
- Experience with React, Node.js, Python, or other modern development technologies.
Benefits Compensation:Pay Range: $49.35 - $74.05
Other Compensation (if applicable):
