Qualifications- Bachelor's or master's degree, preferably in Computer Science or Computer Information Systems, OR equivalent experience and/or certifications
- 3+ Years as a ServiceNow Developer
- Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
- Experience integrating ServiceNow with external systems using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
- Experience with the following ServiceNow Products: ITSM, PPM, FSM, CSM, AppDev Engine preferred
- Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
- Ability to configure flows and workflows.
- Ability to create and maintain Service Catalog
- Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
- Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.
- Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles.
- Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.
- Ability to be self-directed and self-motivated with the ability to work independently.
- Ability to be innovative, have outside-the-box creativity and present alternative ideas functionally and technically.
- Collaborative, team-oriented, and possess strong interpersonal communication skills.
- Applicants must be authorized to work in the United States. We are unable to provide sponsorship for this position.
Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $82,400 to $103,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
#LI-MP1
As a member of our IT SC&E Operations team, you will:
- Promote WWT Core Values and best practices.
- Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
- Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions.
- Participate in strategic project planning that improves operational efficiency across WWT's Professional Services and Engineering departments.
- Test end-to-end solutions to ensure complete satisfaction of internal and external users including unit, functional, and regression testing.
- Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
- Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user's requirements.
- Provide guidance and direction on Production Issues
- Create and update existing technical/configuration documentation.
- Perform platform upgrades.
