Job Title: ServiceNow Developer
Location: Fort Meade, Maryland
Type: Contract
Contractor Work Model: Onsite - onsite
Security Clearance: Must hold an active DoD Secret clearance and obtain Security+ certification within 14 days of hire.
Responsibilities
- Support the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
- Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
- Create, maintain and enhance Dashboards and reporting, including scheduled reports.
- Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
- Coordinate and support application and platform upgrades.
- Assist with design, creation and cataloging of business process flows.
- Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
- Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
- Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
- Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts.
- Develop, configure, and customize the ServiceNow platform to fit business requirements.
- Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Design and build ServiceNow Applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
- Provide strong development and project management, collaborating effectively in both new and existing development initiatives.
- Follow, maintain, and apply documentation best practices policies, procedures, and processes throughout ServiceNow development.
- Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Review and incorporate additional UI/UX requirements from internal and external teams into ServiceNow development.
- Utilize programming methodologies and languages, adhering to coding standards and documenting code as required.
- Support data migration activities as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple sources into a unified CMDB, maintaining data quality and integrity.
- Mentor junior developers to guide and coach them throughout each project.
Requirements
- Requires a US Citizenship.
- Hold an active security certification that meets DOD 8570 IAT level II or higher (such as Security+ CE) within 14 days of hire.
- Must hold an active DoD Secret clearance.
- Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
- Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
- At least 6 years of experience with the design, development, and support of technology infrastructure.
- At least 4 years of ServiceNow development experience.
- Experience with ServiceNow upgrades.
- Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
- Ability to multi-task and self-assign work in a fast-paced environment.
- Strong communication skills for effective collaboration, including the ability to present to management and external stakeholders.
- Willingness to learn and adapt to rapid technological changes.
- Willing to assist and train junior developers.
Preferred Qualifications
- ServiceNow Certified Application Developer
- ServiceNow CSM Pro Plus Suite Certified
- Experience or familiarity with Agile development and testing methodologies
- Experience with ServiceNow modules like TSM, TNI, OMT, etc.
- Experience with JIRA, Git, and Confluence.
- Understanding of ITIL foundation or ITIL certification.
- AWS cloud and ServiceNow certifications.
- Bachelor's degree in a technical field such as Systems Engineering, Computer Science, or related disciplines.
- Experience working with large software systems including hardware integration and testing.
- Experience working with multi-disciplinary development teams.
- Experience using SAFe as the agile development methodology.
- Experience transitioning from legacy applications to new systems.
- Experience applying test automation, CI/CD, and DevSecOps practices.
- Experience with Kanban and other flow improvement practices.
- Experience with DevOps/DevSecOps and CI/CD implementation.
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Ref: #856-Baltimore-S1
