ServiceNow Consultant to support our government customers in Patuxent River, MD/Remote. If you are a talented ServiceNow Developer or Implementation Manager who is looking to take your career to the next level, we have an exciting opportunity for you. We are seeking a talented and experienced ServiceNow Consultant to join our growing team.
Duties & Responsibilities:
Performs tasks related to the design, development, deployment, and sustainment of a ServiceNow environment including but not limited to the following:
- Support migration from an Ivanti Neurons to ServiceNow enterprise service desk environment.
- Provide consultation for project planning.
- Identify project risks and recommend mitigations.
- Develop, customize, and maintain ServiceNow applications, modules, and integrations.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.
- Troubleshoot and resolve issues in ServiceNow applications and integrations.
- Provide consultation on emergent ServiceNow patches or new functionality.
- Support the customer community in verifying end user account requirements in accordance with audit constraints.
- Assess ServiceNow releases for impacts to customers and provide the results of analysis to leadership.
- Coordinate release testing with project manager in the appropriate module, compile results, and identify deficiencies along with business impacts.
- Recommend business workarounds for system defects.
- Support ServiceNow release deployment to Users including preparation of pre-release communications, responding to end user trouble tickets, support release-related training, and monitor system data for accuracy.
- Prepare documentation required for end-user training.
- Coordinate with training team to develop online training content.
- Ensure end-user training requirements are met prior to role assignment.
- Support data call responses.
- Apply thorough technical and business knowledge of the ServiceNow in performing operations of the system to meet the ongoing Navy business operations requirements.
- Support the identification and recommendation of system improvements.
Required Qualifications:
- DoD Top Secret Clearance is required. Candidate selected will be subject to a government background investigation and must meet eligibility requirements for access to classified information.
- Must have at least seven (7) years of related experience in ServiceNowand/or its modules.
- Must have prior ServiceNow solution design, development, deployment, and sustainment experience.
- Must be proficient in Microsoft Office Suite.
- Must work well independently; have the ability to interface with customers in senior/executive level positions.
- Must have strong written and verbal communication skills and must provide customer service both internally and externally.
- Must have current experience in JavaScript, knowledge of markup languages like HTML and XML, and familiarity with languages like CSS.
- Must have experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, and CSM
- Must be able to obtain CompTIA Security + and OS certifications within 30 days of hire.
Desired Qualifications:
- Navy or DOD experience is desired.
- Certified System Administrator (CSA)
- Security+ certification
Education Requirements:
Bachelor's degree in any Business or IT discipline.
Education Substitution:
An additional four (4) years of directly related experience can be substituted for a degree.
