Job DescriptionAbout PositionWe are seeking a highly motivated and experienced ServiceNow CMDB Governance Lead responsible for defining and enforcing governance policies, standards, and processes to maintain a healthy and accurate Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures compliance with ITIL and ServiceNow best practices, drives data quality initiatives, and aligns the CMDB with the Common Service Data Model (CSDM) to support ITSM, ITOM, and business service mapping.
- Role: ServiceNow CMDB Governance Lead
- Location: Tarrytown NY
- Experience: 12+ years
- Job Type: Full Time Employment
What You'll Do:- Governance Framework
- Define and maintain CMDB governance policies, standards, and RACI roles.
- Establish and lead CMDB governance forums (e.g., Configuration Control Board).
- Ensure adherence to ITIL and ServiceNow CSDM guidelines.
- Data Quality & Compliance
- Implement data quality rules, normalization policies, and certification workflows.
- Monitor CMDB health using ServiceNow dashboards and KPIs (completeness, correctness, compliance).
- Conduct periodic audits and remediation for duplicate, orphaned, or stale CIs.
- Architecture & Modeling
- Align CMDB structure with CSDM for service-aware architecture.
- Define CI classes, attributes, and relationships to support ITSM/ITOM processes.
- Collaborate with Discovery and Integration teams for automated reconciliation.
- Stakeholder Management
- Define roles for CI owners, data stewards, and service owners.
- Conduct workshops and training sessions on CMDB governance and best practices.
- Communicate governance updates and health metrics to leadership.
- Tools & Automation
- Utilize ServiceNow CMDB Workspace, Health Dashboard, Discovery, and Service Mapping.
- Implement automated data validation and reconciliation strategies.
Expertise You'll Bring:- 10+ years in ITSM/ITOM with at least 4 years in CMDB governance or management.
- Strong knowledge of ServiceNow CMDB, Discovery, Service Mapping, and CSDM.
- ITIL v4 certification and ServiceNow certifications (CSA, CIS for Discovery/ITSM).
- Experience in data governance, normalization, and health KPI reporting
- Excellent communication and stakeholder management skills.
- Experience in regulated industries (finance, healthcare) for compliance reporting.
- Familiarity with integration patterns between CMDB and external systems.
- Knowledge of automation and reconciliation strategies.
Benefits:- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let?s unleash your full potential at Persistent - persistent.com/careers 
