Accenture

ServiceNow Business Process Consultant

Accenture • $68K — $180K *
Houston, TX 77084Hybrid
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years experience with the ServiceNow platform.
  • 2+ years leading workshops and gathering requirements.
  • 2+ years developing project documentation and user stories.
  • 2+ years identifying business requirements using ServiceNow.
  • Bachelor's degree in Business or IT preferred, or equivalent work experience.

Responsibilities

  • Translate client requirements into functional designs and specifications.
  • Lead process workshops and facilitate stakeholder interviews.
  • Develop feature lists and user stories for Agile delivery.
  • Act as a trusted advisor for future-state service delivery processes.
  • Support UAT and QA while collaborating with cross-functional teams.

Benefits

  • Medical, dental, and vision coverage.
  • Life and long-term disability insurance.
  • 401(k) plan with bonus opportunities.
  • Paid holidays and vacation time.
Full Job Description
The Work:

  • The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.

  • Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

Here’s What You Need:

  • Minimum 3+ years’ experience working in the ServiceNow platform.

  • Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.

  • Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.

  • Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.

  • Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Bonus Points If:

  • ITIL v4 Managing Professional or Strategic Leader Certification

  • Agile Scrum Product Owner Certification

  • ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.

  • Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.

  • Advanced MS Office skills (Word, Excel, Visio and PowerPoint)

  • Extensive experience in process management competencies.

  • Agile Scrum Master certification

  • Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

#LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/12/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Annual Salary Range California $70,350 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maine $54,400 to $144,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York $66,300 to $196,000 New Jersey $68,000 to $196,000 Virginia $59,100 to $180,300 Washington $80,200 to $180,300

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Business Services
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ
ACN
* Ladders Estimates

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