Guidehouse

ServiceNow Business Analyst - HRSD

Guidehouse • $90K — $120K *
Mclean, VA 22101In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Active or eligible for 'PUBLIC TRUST' security clearance.
  • Minimum 3 years of experience as a Business Analyst with exposure to enterprise platforms like ServiceNow.
  • Bachelor's degree in Computer Science, Information Technology, Business, or related discipline.
  • Experience with requirement gathering and documentation, including stakeholder interviews.
  • Experience supporting testing activities, including User Acceptance Testing (UAT) coordination.
  • Working knowledge of ServiceNow capabilities, especially ITSM or HRSD modules.
  • Strong written and verbal communication skills and analytical abilities.

Responsibilities

  • Support ServiceNow initiatives by gathering and analyzing business requirements.
  • Translate business needs into ServiceNow solutions across ITSM and HRSD modules.
  • Participate in meetings to identify current-state processes and pain points.
  • Collaborate with developers on the design and implementation of ServiceNow applications.
  • Document requirements into user stories and functional specifications.
  • Contribute to testing activities, supporting UAT and tracking defects.
  • Create training materials and assist in user training sessions.

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • 401(k) Retirement Plan
  • Tuition Reimbursement and Personal Development Opportunities
  • Emergency Back-Up Childcare Program
  • Student Loan PayDown and Skills Development Certifications
Full Job Description
Job Family:
SAAS/PAAS/Cloud Consulting

Travel Required:
Up to 10%

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
  • Support ServiceNow initiatives by working with clients, stakeholders, and end users to gather, analyze, and validate business requirements.
  • Assist in translating business needs into ServiceNow solutions, ensuring alignment with platform capabilities across modules such as ITSM, HRSD, and App Engine.
  • Participate in stakeholder meetings and working sessions to understand current-state processes, identify pain points, and help define improved future-state workflows.
  • Collaborate with developers and technical teams to support the design, configuration, and implementation of ServiceNow applications.
  • Document requirements and translate them into user stories, acceptance criteria, and functional specifications to support development and delivery.
  • Contribute to testing activities, including developing test cases, supporting User Acceptance Testing (UAT), and tracking defects and resolutions.
  • Assist in creating training materials and supporting end-user training sessions to promote adoption of ServiceNow solutions.
  • Develop and maintain project documentation, including process maps, requirements documents, and user guides.
  • Engage regularly with stakeholders and team members to ensure alignment and clear communication throughout the project lifecycle.
  • Support continuous improvement efforts by identifying opportunities to enhance existing ServiceNow implementations.
  • Stay current with ServiceNow platform updates and best practices to strengthen delivery and solution quality.


What You Will Need:
  • Active or eligible for a "PUBLIC TRUST" security clearance (must obtain approved adjudication prior to onboarding).
  • Minimum of THREE (3) years of experience as a Business Analyst, with exposure to ServiceNow or similar enterprise platforms.
  • Bachelor's degree in Computer Science, Information Technology, Business, or a related discipline.
  • Experience gathering and documenting requirements, including stakeholder interviews, workshops, and user story development.
  • Experience supporting testing activities, including UAT coordination.
  • Working knowledge of ServiceNow capabilities, particularly ITSM, HRSD, or similar modules.
  • Familiarity with Software Development Lifecycle (SDLC) concepts and experience working in Agile environments.
  • Ability to translate business requirements into clear, structured documentation for technical teams.
  • Strong written and verbal communication skills, with the ability to collaborate effectively across business and technical teams.
  • Analytical and problem-solving skills, with attention to detail and a focus on quality deliverables.
  • Strong organizational and time management skills, with the ability to manage multiple priorities.
  • Basic hands-on experience with ServiceNow configuration (e.g., forms, workflows, or service catalogs).
  • Strong interpersonal skills with the ability to build relationships across teams.


What Would Be Nice To Have:
  • ServiceNow Certified System Administrator (CSA) or willingness to obtain.
  • Basic hands-on experience with ServiceNow configuration (e.g., forms, workflows, or service catalogs).
  • Agile certifications (e.g., Scrum Master) or practical Agile experience.
  • Experience in a federal environment, especially supporting HR-related processes.
  • Familiarity with low-code/no-code platforms (e.g., Power Platform, SharePoint).


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse

Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
Learn more about Guidehouse
Size
8,000 employees
Industry
Business Services
Founded
2018
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Guidehouse

More Business Services Jobs

Find similar ServiceNow Business Analyst - HRSD jobs:

NationwideMclean, VA