Responsibilities - Lead discovery workshops to understand client business capabilities, pain points, and strategic objectives, translating them into scalable ServiceNow solutions
- Define and communicate the overall ServiceNow platform vision, architecture, and roadmap aligned to client business goals and enterprise architecture standards
- Architect end-to-end solutions across ServiceNow modules (e.g., ITSM, ITOM, CSM, HRSD), ensuring alignment with best practices and platform capabilities
- Establish and govern platform architecture, including data model, integrations, security, and performance considerations
- Partner with stakeholders to prioritize initiatives, manage dependencies, and ensure alignment across multiple workstreams and portfolios
- Provide architectural oversight across all phases of delivery, including design, development, testing, and deployment
- Guide Agile teams by refining epics and stories, ensuring solutions are technically sound, scalable, and maintainable
- Act as a trusted advisor to clients, driving adoption of ServiceNow best practices and out-of-the-box capabilities over customizations where appropriate
- Collaborate with developers, product owners, and business stakeholders to ensure clear translation of requirements into technical solutions
- Anticipate client needs by understanding business processes and proactively recommending platform improvements and innovations
- Lead design reviews, enforce governance standards, and ensure quality and consistency across implementations
- Facilitate stakeholder alignment and executive buy-in on architecture decisions, strategy, and roadmap
Required Qualifications- 5-8+ years of hands-on experience with the ServiceNow platform, including architecture and solution design
- ServiceNow Certified System Administrator (CSA) required; additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) strongly preferred
- Proven experience architecting and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, CSM, HRSD)
- Strong understanding of ServiceNow platform architecture, including integrations (REST/SOAP APIs), CMDB, data modeling, and security
- 3-5+ years of experience in a client-facing consulting role with demonstrated stakeholder management skills
- Experience leading cross-functional teams in Agile environments (Scrum, SAFe)
- Deep experience with ITIL/ITSM frameworks and enterprise service management concepts
- Strong background in business and systems analysis, with the ability to translate business needs into technical solutions
- Proven ability to define solution architectures, identify risks, and drive technical decision-making
- Experience with integration design, middleware, and enterprise system landscapes
Preferred Qualifications- ITIL Foundation Certification (or higher)
- ServiceNow Certified Technical Architect (CTA) or on CTA path
- Experience with platform governance, CoE (Center of Excellence) models, and large-scale ServiceNow implementations
- Familiarity with complementary frameworks and practices such as DevOps, Lean, COBIT, and cloud-based architectures
- Experience with performance analytics, automation (Flow Designer), and AI/ML capabilities within ServiceNow
- Knowledge of project management and business analysis tools and methodologies
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $93,000 - $157,500
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
