DescriptionOVERVIEWiTech AG is seeking a ServiceNow Architect to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires an architect who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with customer product owners to implement scalable, standards-based solutions
- Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Troubleshoot and resolve ServiceNow defects and production issues
- Ensure configurations and customizations align with federal security and compliance requirements
- Contribute to technical documentation and knowledge sharing across the team
- Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
- Other duties as assigned
MINIMUM QUALIFICATIONS- 2+ years experience as a hands-on ServiceNow Architect
- Strong experience developing custom ServiceNow applications and platform configurations
- Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
- Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
- Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONS- Bachelor's degree
- ServiceNow CSA
PREFERRED QUALIFICATIONS- ServiceNow Certified Implementation Specialist (CIS):
- CIS - IT Service Management (ITSM) or
- CIS - Customer Service Management (CSM)
- Experience supporting federal government programs
- Strong experience with Service Portal, UI Builder, and user experience design
- Experience configuring ITSM and/or CSM modules
- Familiarity with ServiceNow data model and performance optimization
- Strong problem-solving, communication, and collaboration skills
- Experience supporting DevSecOps-aligned Agile teams
SECURITY CLEARANCE- Ability to obtain and maintain a Public Trust
- Pursuant to government contracts, US Citizenship is required
