Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
MBI (T2)

Job Family:
Software Engineering

Job Qualifications:

Skills:
Functional Requirements, Integration Development, ServiceNow Platform, Systems Design
Certifications:
None
Experience:
6 + years of related experience
US Citizenship Required:
No

Job Description:

GDIT is seeking a ServiceNow Developer to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will design, develop, test, and enhance ServiceNow applications, workflows, integrations, and platform capabilities that support NIAID's mission. You will analyze functional requirements, translate design specifications into high quality software, develop flow diagrams, implement solutions, perform debugging, and prepare user and program documentation.

This position requires strong hands-on ServiceNow development experience, solid scripting skills, and the ability to deliver complex software that meets design objectives in a large enterprise environment.

Other responsibilities will include:

• Analyze functional business requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, Vulnerability Response, and custom applications.
• Translate functional and technical specifications into ServiceNow configuration and custom development solutions.
• Develop logic flow diagrams, workflow designs, data maps, process flows, and detailed technical documentation.
• Build and enhance ServiceNow components such as script includes, business rules, client scripts, UI actions, UI policies, Flow Designer flows, Integration Hub actions, catalog items, and custom applications.
• Test, debug, and refine ServiceNow solutions to ensure quality, performance, and alignment with requirements.
• Develop and maintain both program level and user level documentation for supported applications.
• Enhance software to improve efficiency, reduce operating time, and support continual service improvement objectives.
• Ensure developed solutions comply with NIAID and NIH architecture standards, accessibility requirements, security controls, and configuration governance processes.
• Provide technical direction to team members to ensure deadlines are met.
• Participate in sprint activities, design reviews, code reviews, release readiness checkpoints, and other lifecycle processes.
• Support integration development with enterprise tools using REST, SOAP, and MID Server patterns.
• Work closely with architects, administrators, analysts, and federal stakeholders to validate requirements and ensure successful implementation.

Required Qualifications and Skills:

• Bachelor's degree (or equivalent experience).
• 6 or more years of experience in ServiceNow application programming, software development, or information systems design in a large computer-based environment.
• Active ServiceNow certification, such as CSA, CAD, CIS - ITSM, SecOps, VR.
• Advanced hands-on ServiceNow development experience, including configuration, scripting, workflow development, or custom application creation.
• Strong scripting skills including JavaScript used within ServiceNow.
• Experience building and testing ServiceNow components such as business rules, client scripts, script includes, workflows, catalog items, integration components, and data transformations.
• Experience debugging software, resolving defects, and refining solutions for optimal performance.
• Experience preparing technical documentation, user documentation, program documentation, and release materials.
• Experience working with relational databases or large-scale DBMS concepts.
• Experience developing complex software to satisfy detailed design specifications.
• Familiarity with Agile development practices and structured release management.
• Strong communication and collaboration skills.
• Ability to obtain and maintain NIH Public Trust.

Desired Skills:

• Experience developing integrations with enterprise systems using REST, SOAP, or MID Servers.
• Experience with ServiceNow Flow Designer or Integration Hub.
• Experience developing ServiceNow reporting, dashboards, and Performance Analytics widgets.
• Familiarity with SecOps, VR, CMDB modeling, discovery patterns, or service mapping.
• Experience supporting federal health IT or NIH environments.
• Experience with source control tools and CI/CD practices for ServiceNow.

The likely salary range for this position is $124,093 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Hybrid

Work Location:
USA MD Rockville

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.