Must Have Technical/Functional Skills
1. 3- 8 years of experience in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)
2. Experience working in enterprise or managed services environments
3. ServiceNow application and functional support (includes enhancement support).
4. Experience in ServiceNow platform administration/Development & Configuration
5. Strong stakeholder management, facilitation, and communication skills
Roles & Responsibilities
6. ServiceNow upgrade activities (approximately once every six months)
7. Remediation of issues identified as part of upgrade activities
8. Resolution of issues in non production environments
9. Code promotion to production following successful testing in non production
10. Support for operational metrics
11. Performance and usage monitoring
12. Maintenance and updates to SOPs and support runbooks
13. Support for OKTA/IGAM/SSO configuration in SNOW. For example, there is new AD or new BU on-boarded, we'd need to make some changes in SNOW.
14. Possible support for setting up Security Information and Event Management (SIEM) / Splunk Integration.
15. IT support creating new customized groups and mapping this with the user entitlements
16. Maintaining the licenses count and the forecast for future licensing needs
17. Interfacing with ServiceNow and raising tickets for any issues encountered and coordination for resolution and closure.
18. Operational support for any BIE (involving MIM etc.)
19. Admin support to on-board new ServiceNow modules
20. On a monthly basis, the IT support team will pull details from IGAM/AD groups and compare them with users in ServiceNow to ensure accounts remain in sync and are deleted (in SNOW) as needed to free up licenses (e.g., when users change departments or leave SCE). This is due to JIT (AUTHn/Authz) and avoiding the implementation of the IGAM recon process loop.
21. ServiceNow application and functional support (includes enhancement support).
22. in ServiceNow Implementation & Support Expert and Risk Management Process Specialist (specifically skilled in ServiceNow Integrated Risk Management / IRM)
Salary Range: $180,000 -$220,000 year
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