AT&T

ServiceNow Administrator (SA2) (Government)

AT&T$98K — $174K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of hands-on experience as a ServiceNow Administrator/Developer.
  • Strong troubleshooting skills in Linux/UNIX systems.
  • Proficient in JavaScript or similar high-level programming languages.
  • Familiarity with HTML, XML, and CSS for web-based interfaces.
  • Experience in creating and maintaining technical documentation.
  • Ability to mentor less experienced team members.
  • Strong communication and interpersonal skills.

Responsibilities

  • Install, configure, and maintain ServiceNow implementations.
  • Create and customize workflows tailored to business needs.
  • Design and implement service requests to fulfill technical requirements.
  • Develop necessary views and reports for data visualization.
  • Implement process automation via ServiceNow Orchestration.
  • Conduct system and compliance testing, including Section 508.
  • Monitor application health and compliance metrics.
  • Assess and recommend improvements for current ServiceNow usage.
  • Develop scripts for task automation and efficiency.
  • Provide training and mentorship to junior team members.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • 401(k) retirement savings plan with company match.
  • Tuition reimbursement for further education.
  • Generous paid time off and holiday schedule.
  • Paid leave for parental and caregiver responsibilities.
  • Additional sick leave provisions beyond legal requirements.
  • Disability coverage for short- and long-term needs.
  • Life and accidental death insurance options.
  • Supplemental insurance programs available.
  • Employee wellness initiatives and assistance programs.
  • Significant discounts on AT&T services and products.
Full Job Description
AT&T has an opening for a ServiceNow Administrator to support Public Sector Solutions.

Description of Job Duties/Responsibilities:

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in Laurel, MD.

Join a team designing architecture and developing solutions that support organizational needs. We are seeking an innovative, motivated professional to contribute to a highly skilled team operating in a hybrid cloud environment. The ideal candidate will have strong hands-on technical experience; AWS experience is a plus. We value a collaborative team environment and a commitment to continuous learning and professional growth.

Job Responsibilities:
  • Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
  • Create custom workflows.
  • Build service requests to meet business and technical requirements.
  • Develop views and reports as needed.
  • Implement integrations and process automation using ServiceNow Orchestration.
  • Perform system, integration, and Section 508 compliance testing.
  • Monitor application health, usage, and compliance.
  • Assess current ServiceNow usage and recommend enhancements to improve efficiency.
  • Develop scripts to automate routine tasks.
  • Train and mentor junior team members.


Required Skills:
  • Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
  • Linux/UNIX system troubleshooting experience.
  • Development experience with JavaScript or other high-level programming languages.
  • Familiarity with web-based user interfaces (HTML, XML, CSS).
  • Experience creating and maintaining technical documentation.
  • Demonstrated ability to mentor junior team members.
  • Excellent communication and interpersonal skills.


Desired Skills:
  • Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
  • Java development experience.
  • Experience reviewing processes and implementing efficiencies.
  • ServiceNow certifications are a plus (e.g., Administrator, Developer).


Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

Ten (10) years experience as SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
  • Compliance with DOD 8570.01-M with a minimum certification of IAT Level II. (CCNA - SECURITY; GICSP; GSEC; Security +; SSCP).


Ready to join our team? Apply today!

Our ServiceNow Administrator (SA2) (Government) earns between $98,100 - $174,800 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone


Weekly Hours:
40

Time Type:
Regular

Location:
Columbia, Maryland

About AT&T

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Currently, it operates as a subsidiary of AT&T Inc.

AT&T Careers

Joining AT&T means becoming part of a global team known for driving innovation and leading the telecommunications industry. It's an opportunity to grow your career at one of the most diverse and resource-rich companies in the world. Work You'll Do At AT&T, we're not just about phone lines and data plans. We're about connecting people and fostering relationships. As a member of our team, you'll help deliver cutting-edge solutions across various sectors, ensuring that our services are not only available but also transformative. Lead with Innovation Embrace a role at AT&T where technology meets creativity. Our professionals lead the market in developing and deploying technology solutions that transform how people communicate and do business. We are pioneers in creating new paths for technology, with a focus on sustainable and responsible innovation. Join a Diverse and Inclusive Team AT&T is committed to diversity and inclusion, ensuring that all employees can thrive. We are proud to offer diversity training and leadership programs that empower our team members to grow professionally and personally. Our culture is one of inclusivity, where every voice is heard and valued. Explore Job Opportunities Whether you're looking for an entry-level position or a more senior role, AT&T offers a range of job opportunities across various fields. From engineering to marketing, our team is composed of skilled professionals who are leaders in their respective areas. Internship Programs Kickstart your career with an AT&T internship. Gain hands-on experience, work on real projects, and learn from leaders in the industry. Our internships provide a robust platform for learning and growth, helping you build skills that are crucial for future success. Benefits and Growth AT&T is dedicated to the growth and development of its employees. We offer comprehensive benefits, including health care, retirement plans, and continuous professional development opportunities. With resources like career coaching and resume workshops, we support your journey every step of the way. Networking and Professional Development Expand your professional network within AT&T through various networking events, mentorship opportunities, and collaborative projects. Our focus on career development is designed to help you reach your professional goals, enhancing your skills and preparing you for leadership roles. Stay Connected Join Our Team Discover the career you've always wanted by exploring the open positions at AT&T. We are constantly on the lookout for passionate, innovative, and driven individuals to join our team. Check out our current job listings and find where your skills and interests align with our needs. Keep Up to Date Stay informed with the latest career tips, company news, and industry insights—all from the professionals who are part of our team. AT&T is a place where you can make an impact, leading the way in the telecommunications industry. Job Alert Emails Customize your experience by signing up for job alerts that match your career preferences. Stay ahead of the curve and be the first to know about exciting and rewarding opportunities at AT&T. At AT&T, your career is poised for success, equipped with the right tools, culture, and team to make it happen. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about AT&T
Size
203,000 employees
Market Cap
$131.2 billion
Industry
Net Income
-$5.1 billion
Founded
1983
5 Year Trend
+0.6%
Revenue
$171.7 billion
NASDAQ

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