Location: Beaverton, OR or Raleigh, NC
We are seeking a skilled
ServiceNow Administrator to manage, configure, and optimize our ServiceNow platform. This role is responsible for day-to-day administration, platform stability, and continuous improvement of ServiceNow modules to support IT and business operations.
Key Responsibilities- Administer and maintain the ServiceNow platform, ensuring high availability and performance
- Configure and manage workflows, business rules, client scripts, UI policies, and forms
- Manage users, roles, groups, and access controls
- Support and enhance ITSM, ITOM, and VR modules
- Perform upgrades, patches, and platform releases, including testing and validation
- Monitor system performance and troubleshoot issues
- Maintain documentation for configurations, processes, and procedures
- Collaborate with stakeholders to gather requirements and implement solutions
- Ensure platform compliance with security and governance standards
- Provide Tier 2/3 support and training for end users as needed
Required Qualifications- 3+ years of hands-on ServiceNow administration experience
- Strong understanding of ServiceNow ITSM, ITOM, and VR processes
- Experience with scripting (JavaScript, PowerShell, Python)
- Knowledge of CMDB and service mapping concepts
- Experience with ServiceNow upgrades and release management
- Strong troubleshooting and problem-solving skills
Preferred Qualifications- ServiceNow Certified System Administrator (CSA)
- Experience integrating ServiceNow with external systems
- Familiarity with Agile or ITIL frameworks (ITIL certification a plus)
#LI-JW2
Bonus or EquityThis position is also eligible for bonus as part of the total compensation package.
Pay RangeThe salary range for this position (in local currency) is 104300.00-193700.00
Is this role subject to ITAR?The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.
