As a Service center attains a designated threshold in core fleet size, revenue volume, technician count, and transaction volume, we're looking for
Field Service Team Lead, in Santa Fe Springs, CA, who ensures customer satisfaction by delivering best-in-class services through direct engagement, understanding their requirements, and providing timely, effective solutions.
This enables customers to focus on their core priorities while we meet and exceed their expectations.
Ensure maximum equipment availability by maintaining and servicing all units in strict accordance with Aggreko policies and procedures, while consistently delivering first-class service to customers.
What you'll do:- Assisting in the efficient operation of service centers and their SCM.
- Working in tandem with SCM, STL provides vital support in carrying out key responsibilities providing the necessary support to SCM in overseeing the span of control within the service centers.
- The collaborative efforts of SCM and STL are instrumental in maintaining the overall effectiveness and success of service center operations.
- Support a team of technicians to deliver optimal operational results, together with the Technician Lead
- Share accountability for technician supervision and scheduling, together with WFS.
- Ensure high team performance and capability through daily leadership, coaching, development, and corrective actions.
- Ensure timely maintenance and guarantee asset availability and reliability both before delivery and during operation.
- Manage equipment transfer requests and confirm all units are green carded' and fully functional for deployment.
- Maintain accurate records of yard-based assets and inventory, oversee parts supply and core returns, and monitor service material costs in line with budget and KPIs.
- Ensure accurate and timely submission of commissioning reports, test reports, rental log sheets, performance sheets, KPI sheets, and decommissioning reports to facilitate final customer payments.
- Review and certify technician expense reports in Concur
- Prepare requisitions and confirm receipt of supplies, parts, and fleet.
- Execute customer contracts and deliver services in line with Aggreko standards.
- Ensure strict adherence to company policies and procedures.
We are experts, which means you will have the following skills and experience:- Associate degree or higher in related field and/or relevant experience, specialized diploma, or vocational training.
- Experience in the definition of labor requirements, including skills sets required and quantification of time for all workshop related activities.
- Ability to prioritize and respond with the appropriate sense of urgency.
- Experience in operations or the rental industry.
- Excellent ability to operate under minimal supervision.
- Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs.
Find out more and apply now.
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