The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.
Pay TypeFull Time, Permanent
Compensation$78,705.00 to $98,380.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Service Supervisor, YOU will experience: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will: - Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
- Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
Must-haves for this role: - Minimum post-secondary education
- Minimum 3 years of experience in a supervisory position
- Support a team of technicians and provide direct customer support
- Class 5 driver's license required; must be able to obtain an explosives license and an ASP construction card
- Technical experience would be an asset
- Bilingualism is a plus
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
