Service Supervisor

Cintas

$74K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma/GED required; Bachelor's degree preferred.
  • Active driver's license and at least 21 years of age required.
  • DOT medical certification required before first day of employment.
  • Documentation of previous employment is necessary.
  • Sales experience is preferred; background in customer service, especially within industrial/service sectors, is beneficial.
  • Experience in training or instructing others is a plus.

Responsibilities

  • Supervise the service team delivering customer service and product logistics.
  • Hire, train, and evaluate team members to enhance service delivery and team performance.
  • Drive company vehicle for pickups and deliveries to customer locations.
  • Assist service team with physical tasks, such as lifting and carrying products.
  • Manage customer relationships and oversee contract renewals to ensure ongoing satisfaction.
  • Implement strategies to boost internal sales and maintain efficient delivery routes.
  • Ensure compliance with driver regulations and company policies for service operations.

Benefits

  • Comprehensive medical, dental, and vision benefits with low premiums.
  • Zero-cost medical plan option available.
  • 401(k) plan with company match and profit-sharing benefits.
  • 100% company-paid disability, life, and AD&D insurance.
  • Generous paid time off policy and holidays.
  • Opportunities for skills development, training, and career advancement.
Full Job Description
Requisition Number: 229041

Job Description

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Skills/Qualifications

Required
  • High School Diploma/GED; Bachelor's degree preferred


Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
  • Have an active driver's license
  • Be at least 21 years of age
  • Obtain a DOT medical certification
  • Provide documentation regarding their previous employment


Preferred
  • Experience working in a sales related role
  • Customer service experience, preferably in an industrial or service industry
  • Training or instructor experience


Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation
A reasonable estimate of base salary for this role ranges between $74,420 - $95,160/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

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