Job Function:
Supply Chain Manufacturing

Job Sub Function:
Robotics Service & Repair

Job Category:
Business Enablement/Support

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description:

Employer: Auris Health, Inc.

Job Title: Service Repair Technician, Flexible Robotics

Job Code:

Job Location: Santa Clara, CA

Job Type: Full-Time

Rate of Pay: $165,422 - $170,000/year

Job Duties: Perform troubleshooting, testing, and repair of Robotic Platforms at the subsystem, interface, and component levels. Assist with documenting test plans, results, conclusions, and traceability to product requirements and design specifications. Analyze test failures, troubleshoot issues, identify root causes, and verify corrective actions. Establish customer satisfaction through excellence in the repair and support of customer products. Support the Quality System and Quality Policy by following procedures/work instructions and creating records that meet the requirements of the Quality Management System. Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot. Provide assistance with failure analysis of RMAs and properly document findings. Follow all applicable work instructions; set up and operate machines, equipment, and fixtures to perform repair and testing processes. Provide detailed symptom descriptions for failures uncovered during functional testing and calibration to assist in component-level troubleshooting. Conduct quality inspections of own or others' work to ensure workmanship standards are met. Support software and firmware installation, with the ability to troubleshoot software issues. Apply Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) to assembly, test records, and related documentation. Identify and escalate nonconforming products and support root cause investigations alongside manufacturing engineering

Requirements: Employer will accept a Bachelor's degree in Computer Science, Information Technology, Software Engineering, Mechanical Engineering, or related field and 2 years of experience in the job offered or in a Service Repair Technician, Flexible Robotics-related occupation.

ISTQB-BCS Certified Tester Foundation Level Certificate required.

Project Management Professional (PMP) Certificate required.

Position requires experience with:

1. Configuring computer hardware and software;

2. Jira, MES, Share Point, JAMA, Air Table, Cerdaac tools calibration and Agile PLM;

3. SAP HANA and Sales Force;

4. Robotic platforms testing and repairing;

5. Manufacturing Practices (GMP) and Good Documentation Practice (GDP);

6. Robotic surgical medical devices domain, including Physician HID, Console, Table, Arm, Tower, and Tool.;

7. Assembling and disassembling the HID sub system joint links LB+L0, L1+L2, Position platform, L3 link, L4 link, L5 link and Grasper;

8. HID subsystem repair, including Gimbal joint integration, HID assembly, Absolute Encoder post-calibration, NVM utility, Kinematic calibration, Gravity calibration, Burn-In, RLS Encoder calibration, and Netzer Encoder calibration;

9. Medical device quality testing;

10. Product Lifecycle Management, including design, development, customization, and implementation; and

11. Scrum methodology, including Scrum, Kanban, and Lean methodologies, along with software test management and defect management tools, comprises Jira, Microsoft ADODB, and HP ALM (Application Lifecycle Management).

This job posting is anticipated to close on 7/29/2026.