General Electric Company

Service Program Manager

General Electric Company$95K — $115K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or 6 years of healthcare work experience with a high school diploma/GED.
  • Legal authorization to work in the U.S., no sponsorship available.
  • Compliance with background checks and customer access policies, including immunizations and drug tests.

Responsibilities

  • Ensure profitability and customer satisfaction for assigned contracts.
  • Manage service agreements and time & material programs.
  • Support sales campaigns for new contract proposals.
  • Resolve customer issues promptly for assigned contracts.
  • Liaise between internal teams and customers for contract-related matters.
  • Lead talent development and staffing for project teams.
  • Utilize technical knowledge and analytical skills to implement policies and strategies.

Benefits

  • Remote work flexibility.
  • Relocation assistance offered.
Full Job Description
Job Description Summary
This role is responsible for all activities providing the necessary support on pre- and post-contractual administration & management; Terms & Conditions of the contract and the Management of claims. The role also involves definition, management, and execution of risk modeling activities in support of the contract or project.

The role involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews; and is responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. The role functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

This role is remote
This role is located in OH
This role offers relocation

Job Description

Roles and Responsibilities
  • Responsible for the profitability and customer satisfaction for assigned contracts
  • Provide both service agreement, and time and material program management
  • Assist in sales campaigns for new contracts and proposals
  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts
  • Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
  • Function as liaison between internal organizations and customers for assigned contracts
  • A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development.
  • Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
  • Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.


Required Qualifications
  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of related work experience in the healthcare field.
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).


Desired Characteristics

  • Excellent oral and written communications; strong business accumen; presentation skills.


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Relocation Assistance Provided: Yes

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ

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