Compensation Range:$ 125K - $ 145K
Service Operations Manager - Data Center TechnologiesDallas, TX or Austin, TX | Up to 75% Travel | MuntersLead the Service Team Supporting Mission-Critical Data CentersThis is a hands-on leadership opportunity for an experienced HVAC service professional who enjoys leading teams, solving complex customer challenges, and improving service operations.
What You'll Do- Lead and manage a team of HVAC service technicians, dispatchers, and support personnel.
- Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations.
- Support the installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments.
- Develop and improve processes to increase service efficiency, customer satisfaction, and profitability.
- Build strong relationships with customers, contractors, and service partners.
- Visit customer sites and support field teams as needed.
- Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics.
- Manage service inventory, tools, equipment, and resources.
- Support forecasting, budgeting, and financial performance for the service operation.
- Recruit, train, coach, and develop service team members.
- Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations.
- Review and support estimates for large or specialized HVAC service projects.
- Identify opportunities for continuous improvement and implement new tools and processes.
What We're Looking For- 10+ years of HVAC service or related experience, including 5+ years in a supervisory or management role.
- Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting.
- Experience leading field service teams and managing service operations.
- Strong customer relationship and conflict-resolution skills.
- Experience with scheduling, dispatching, service management, or project management systems.
- Understanding of budgeting, financial reporting, and operational performance.
- Strong organizational and problem-solving skills.
- Excellent communication and leadership abilities.
- HVAC certification or licensing is highly desirable.
- Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered.
- Ability and willingness to travel up to 75%.
- Performance-based commission
- Medical, dental, and vision benefits
- 401(k)
- Paid time off
- Referral bonus opportunities
- Opportunity to lead service operations supporting mission-critical data center customers
- Career growth and professional development opportunities
