Sectra's Service Operations Center is the first line of defense for our customers - and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day - a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.
What you'll do- Provide first-line support and triage incoming requests and tickets across our key operational platforms
- Support and enhance operational readiness processes related to project maintenance and service delivery
- Use AI and automation to improve efficiency, scalability, and reporting capabilities
- Coordinate with vendors and internal teams to resolve issues beyond first-line scope
Who you are- You have 2-5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
- You act with confidence and ownership - you don't wait to be told to pick up a problem
- You're naturally curious and enjoy learning how systems work and solving technical problems
- You bring a strong willingness to learn and develop new technical skills
- You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
- You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
- You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
- You communicate clearly and work well with both technical and non-technical individuals
- You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
- You enjoy collaborating with others and contributing to a team-oriented environment
- Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required\
Why Sectra- Contribute to technology that supports critical areas of healthcare and patient care
- Get hands-on first-line ownership of real customer issues from day one - no sitting on the sidelines
- Join a collaborative organization focused on learning, mentorship, and professional growth
- Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
- Work alongside experienced professionals who are invested in helping you grow and succeed
Compensation and benefits- Salary range: $70,000-$95,000, based on experience and qualifications
- Comprehensive medical, dental, and vision coverage
- Generous paid time off and paid parental leave
- Retirement plan with company match
- Ongoing learning and professional development opportunities
- Collaborative and supportive team environment
