Now Hiring: Service Manager - Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle
Lead the Charge - Drive Excellence in Service, Team Performance, and Customer Satisfaction!
We're looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you'll be the driving force behind daily operations-managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.
Location: 1622 Sylvestre Drive, Windsor
Compensation: $70,000 - $100,000 per year
What You Will Be Doing:
- Responsible for-profit management - must examine department financial statements,
including expenses and revenue, to ensure the department's profitability - Develop and maintain a culture that values excellent customer service through effective
training, supervision, coaching and talent management of a champion winning team
• Review and implement Service Centre policies and procedures that improve the customer
experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain OEM & Aftersales warranty platforms and process
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the department is properly
staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply,
minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate
warranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,
stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business
hours
• Other duties as assigned by Management & Executive Team
What You Bring to the Table:
- 12 Grade Diploma or GED
- Minimum 5years experiencein the automotive service industry
- Minimum of 3 years of management experience in the automotive industry
- Excellent communication, interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Strong computer & leadership skills
- Automotive Technician's License is an asset
- Good communication skills and attention to detail
- Must have the ability to multi-task and work under pressure
- Must be willing to be flexible with work schedule
So why work for us?
- The 401 Group of Companies is privately owned and 100% Canadian
- 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
- A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
- Personalized coaching, mentoring, and training focused on both individual growth and team success.
- Empowering you to grow with meaningful career path planning and advancement opportunities.
- Health & wellness benefit enrollment opportunities
- Employee referral bonus opportunities
- Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
- Perkopolis Enrollment
- On-site Parking
If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!
This posting reflects a current and active opening.
