United Rentals

Service Manager

United Rentals • $80K — $120K *
Renton, WA 98058In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required.
  • 3-5 years of operations and shop management experience.
  • Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, and pneumatic systems.
  • Advanced knowledge of heavy equipment and warranty processes.
  • Strong knowledge of maintenance accounting and P&L.

Responsibilities

  • Supervise maintenance and repairs of specialty rental equipment.
  • Motivate and train technicians to exceed standards.
  • Ensure adherence to safety policies and procedures.
  • Build customer relationships through quality service delivery.
  • Manage shop operating expenses and productivity.
  • Lead continuous improvement of service performance metrics.
  • Collaborate regularly with Branch Managers to address issues.

Benefits

  • Paid Parental Leave
  • United Compassion Fund
  • Employee Discount Program
  • Career Development & Promotional Opportunities
  • Additional Vacation Buy Up Program (US Only)
  • Early Wage Access through Payactiv (US Hourly Only)
  • Paid Sick Leave
  • An inclusive and welcoming culture
Full Job Description
As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of Service Technicians and Equipment Associates. You will maintain and repair a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:
  • Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following: Silent Diesel Generators 20kw to 1.5MW; Air-Cooled Chillers 10 to 400 Tons; Rental Industry Air-Conditioners 5 to 40 Tons; Desiccant Dehumidifiers and Negative Air Machines; Electrical Distribution; Load Banks
  • Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
  • Supervise Service Technicians, ensuring safety policies and procedures are followed at all times
  • Build strong customer relationships through the delivery of high quality and timely customer service
  • Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility
  • Manage the shop operating expenses
  • Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
  • Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions
  • Other duties assigned as needed


Requirements:
  • High school diploma or equivalent
  • 3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above
  • Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems
  • Advanced knowledge of heavy equipment, the manufacturers' warranty process, and the work order / time spent accounting process
  • Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations
  • Valid driver's license with acceptable driving record
  • Strong motivational and leadership skills
  • Excellent customer service skills
  • Strong knowledge of maintenance accounting and P&L
  • Basic computer skills (Excel)


This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

  • Paid Parental Leave
  • United Compassion Fund
  • Employee Discount Program
  • Career Development & Promotional Opportunities
  • Additional Vacation Buy Up Program (US Only)
  • Early Wage Access through Payactiv (US Hourly Only)
  • Paid Sick Leave
  • An inclusive and welcoming culture


Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range:
$80,665.00 - $120,995.00

About United Rentals

United Rentals Careers

Join the dynamic team at United Rentals, the largest equipment rental company in the world, and be part of a community that thrives on innovation, leadership, and diversity. At United Rentals, we offer unparalleled job opportunities and a culture that fosters growth and professional development.

Work You’ll Do

At United Rentals, you’ll engage in meaningful work that directly impacts our success and propels your career forward. You will be part of a team that is committed to excellence and leadership in the industry. Our employees are equipped with top-tier tools and technology, allowing them to deliver best-in-class service.

Explore Our Job Opportunities

Whether you’re looking for a position in management, sales, operations, or customer service, United Rentals provides a breadth of opportunities to advance your career. Our robust employment process ensures that we match the right skills with the right roles, ensuring success for both our employees and our company.

Internship Programs

Kickstart your career with United Rentals through our internship programs. These opportunities are designed to give you hands-on experience and insights into the day-to-day operations of the world’s leader in equipment rental. Interns at United Rentals gain invaluable skills, work on challenging projects, and learn from leaders in the industry.

Benefits and Culture

United Rentals is committed to the growth and well-being of our team members. We offer competitive benefits packages that support the health, happiness, and security of our employees and their families. Our culture is one of inclusivity and innovation, where every team member’s contribution is valued and diversity is celebrated.

Professional Development and Training

Invest in your future with United Rentals’ leadership and diversity training programs. Our commitment to your professional development is demonstrated through continuous learning opportunities, including workshops, seminars, and networking events. These resources are designed to enhance your capabilities and prepare you for future leadership roles within the company.

Join Our Team

Are you ready to advance your career at United Rentals? Explore the various hiring paths we offer, from direct applications to networking events. Prepare your resume, sharpen your interview skills, and connect with us to discover how your talents can be best utilized at United Rentals.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our community. Personalize your experience by subscribing to job alert emails tailored to your career preferences and be the first to know about new openings and opportunities. At United Rentals, your career journey is supported at every step by our commitment to innovation, leadership, and a workplace culture that prizes diversity and personal growth. Join us and help shape the future of the equipment rental industry.

Search United Rentals Jobs

Ready to make a move? Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with United Rentals today and transform your potential into performance.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
Learn more about United Rentals
Size
20,400 employees
Market Cap
$24.5 billion
Industry
Real Estate & Construction
Net Income
$890 million
Founded
1997
5 Year Trend
+11%
Revenue
$8.5 billion
NASDAQ
URI
* Ladders Estimates

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