Service ManagerLocation: Oakes GMC | Kansas City, MO
Schedule: Full-Time
Compensation: $130.000 - $220,000 plus annually
About the RoleOakes Auto Group is seeking a proven Service Manager to lead our service department and continue building a high-performing, customer-focused operation. This position is responsible for overseeing daily service operations, developing team members, driving profitability, and ensuring an exceptional experience for every customer who visits our dealership.
Pay & Benefits- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off + paid holidays
- Employee discounts
- Career growth across multiple stores
- Locally owned and operated
- Tuition reimbursement
- Community involvement and volunteer opportunities
What You'll Do- Lead and develop a team of service advisors, technicians, and support staff through coaching, training, and accountability
- Oversee the daily operations of the service department to ensure efficient workflow, productivity, and profitability
- Monitor and improve key performance metrics including labor sales, gross profit, technician efficiency, customer retention, and CSI scores
- Deliver an exceptional customer experience by addressing escalated concerns and maintaining high service standards
- Partner with the Parts Department and dealership leadership to ensure smooth operations and achieve dealership goals
- Recruit, hire, onboard, and retain top-performing employees while fostering a positive team culture
- Ensure compliance with manufacturer requirements, dealership policies, and safety standards
- Analyze department performance and implement strategies to improve efficiency, profitability, and long-term growth
What We're Looking ForWe're seeking an experienced automotive leader with a proven track record of successfully managing a dealership service department. The ideal candidate has a strong understanding of fixed operations, experience leading technicians, service advisors, and support staff, and a history of driving both customer satisfaction and department profitability. They should be a strong communicator who can effectively coach and develop employees while maintaining accountability and high performance standards. The right person is results-driven, highly organized, skilled at problem-solving, and committed to continuous improvement for both their team and the overall operation.
What Makes YOU a Good Fit? - You lead from the front and set the example for your team
- You enjoy mentoring and developing employees
- You thrive in a fast-paced environment and can adapt to changing priorities
- You are highly organized and focused on execution
- You understand the balance between customer satisfaction and profitability
- You take ownership of results and hold your team accountable
- You value transparency, teamwork, and doing the right thing
Requirements- Valid driver's license with a clean or acceptable driving record
- Ability to pass a standard background check
- Strong reliability and consistent attendance
- Comfortable working in a fast-paced, customer-focused environment
- Proficiency with dealership technology and management systems
- Previous automotive service management experience required
- Strong understanding of fixed operations financials and reporting
- Experience with dealership management systems such as Tekion, or similar platforms preferred
- Knowledge of manufacturer warranty processes and service operations preferred
