Responsibilities- Deliver an exceptional customer experience that creates long-term loyalty through prompt, professional, and personalized service
- Serve as the key liaison between technicians and customers, ensuring clear communication and a seamless service process
- Take full ownership of the customer journey - from initial contact through vehicle delivery - ensuring every interaction leaves a lasting positive impression
- Lead, mentor, and develop a high-performing team of technicians and service advisors through coaching, accountability, and support
- Recruit, interview, hire, and retain top industry talent that aligns with our culture and standards
Strategically distribute work between technicians to maximize efficiency, productivity, and workflow - Prioritize repair orders and required services while maintaining quality, urgency, and operational excellence
- Provide concierge-level support for all owner inquiries, whether by phone or in person, ensuring every customer feels valued and taken care of
- Build strong, lasting relationships with customers that drive repeat business and referrals
Foster a culture that attracts top professionals in the industry - a department people are proud to join and stay with
Qualifications- Minimum 4 years of automotive Service Management experience
- Strong technical automotive knowledge with the ability to effectively lead technicians and advisors
- Proven success managing, motivating, and retaining high-performing teams
- Reynolds & Reynolds experience preferred
- Previous dealership experience strongly preferred
- Highly organized with excellent communication and leadership skills
What We Offer- A professional reputation built on integrity, accountability, and results
- A leadership style that creates trust, elevates culture, and inspires teams to perform at a high level
- Industry-respected reputation and leadership
Strong culture with high employee retention - Opportunity to lead an established, successful service department
Team-oriented environment focused on excellence and growth
A workplace where high performers are recognized, supported, and given the tools to succeed
BenefitsMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.
