In this role, you9ll be the backbone of our service quality - directly impacting our reputation by leading, coaching, and developing a team of skilled technicians across HVAC and Plumbing. If you9re a hands-on leader who thrives on problem-solving and fostering a culture of excellence, this is your chance to shine.
- Lead & Coach: Manage and develop a team of HVAC and Plumbing service technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training
- Drive the 44;First Time Fix Rate44;: Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time
- Own the Results: Drive the service department9s success - from revenue and margins to average ticket size and membership growth
- Champion the 5-Star Experience: Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions
- Optimize Operations: Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast
- Collaborate: Partner with Install, Sales, and Office teams to ensure a seamless 44;TR Miller experience44; for every homeowner
Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice.
Pay and Benefits - Schedule: Monday - Friday 7:00am - 4:00pm (one Saturday a month is expected during peak season)
- Pay: $80,000 - $90,000/annually plus bonus (based on experience)
- Reliable, take-home company vehicle
- Weekly Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Met Law
- Pet Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Regular company events and outings throughout the year
- President9s Club - Annual all-expenses-paid trip for top performers + guest
- 10 days of Paid Time Off (PTO) per year, plus an additional 5 days after reaching 5 years with TR Miller
- 7 paid holidays
- 401(k) plan with a 4% company match
- Tuition Reimbursement
- Tool Buyback Program
- A family. This is last on the list because it9s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You9ll come to love our company outings and you9ll build life-long friendships at TR Miller Heating, Cooling, Plumbing, and Electrical
Requirements
- Minimum 2-3+ years of proven leadership experience
- A strong understanding of service metrics (revenue, margins, average ticket, and conversion)
- Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism
- Strong ability to inspire and lead a service team with a focus on 44;trust and integrity44;
- Valid driver9s license with clean driving record
- Must be comfortable riding in a vehicle for extended periods and participating in ride-alongs with technicians in the field
- Must be able to remain in a stationary position (seated) for prolonged periods
- Frequent use of computer, keyboard, and telephone headset
- Everyone is required to submit a pre-employment background check prior to start date
Salary Description
Pay: $80,000 - $90,000/annually plus bonus
