Service ManagerLocation: West Sacramento, CA 95691
Branch Hours: Monday-Friday, Branch Hours of Operation 6AM-4PM - (40 HR/Work Week-OT depends on business needs)
Salary Range: $79,059.00 - $117,055.50, dependent on experience.
Sunstate's Advantages- Company cell phone, laptop and truck provided
- Bonus Incentive on a quarterlybasis and annual basis
- Work boot allowance
- Rent ANY of our equipment for FREE
- Unique "My Holiday" benefit lets you celebrate any holiday without using personal time!
- Medical, dental, and vision insurance eligibility after first full month of employment.
- 401 Retirement Plan with up to 6% company match after 90 days.
Position Responsibilities- Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
- Develop both strategic and tactical plans to achieve established goals effectively
- Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.
- Lead continuous improvement efforts across all service performance metrics
- Guide the team in meeting performance, productivity, and efficiency standards
- Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes
- Ensuring that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment
- Delegate and direct service tasks to technicians while monitoring progress
- Exhibit engaged leadership through behavioral coaching and mentorship
- Conduct interviews to identify and select top talent through assessment of candidates' skills, experience, and alignment with operational requirements
- Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement
- Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions
- Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders
Position Requirements- Minimum 2 years' experience leading others, either formally or informally
- 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
- Previous service/maintenance experience preferred
- Strong leadership, organizational, and time management skills, with the ability to work independently.
- Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others
- Consistently adhere to safety policies, procedures, and guidelines
- Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results
- Safe working knowledge of shop tools and equipment
- Adaptability to thrive in a fast-paced, continuously improving environment within a growing company
