Service Manager

JX Truck Center

$77K — $97K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent; Associate degree preferred.
  • 5+ years in a service setting, including supervisory experience.
  • Must have a valid driver’s license; CDL preferred or ability to obtain one.
  • Strong leadership skills with a focus on employee development.
  • Excellent customer service and communication skills.
  • Intermediate proficiency in Google apps and business systems.
  • A curious, entrepreneurial spirit with a commitment to continuous learning.

Responsibilities

  • Lead with integrity and foster respect among team members.
  • Set, enforce, and audit service standards for improvement.
  • Address customer needs and feedback promptly and effectively.
  • Utilize technology efficiently while multitasking and managing time.
  • Manage resources effectively including time, labor, and equipment.
  • Drive continuous improvement initiatives within the team.
  • Collaborate with HR to recruit skilled candidates.

Benefits

  • Comprehensive health and financial support package.
  • Focus on employee well-being and career development opportunities.
  • Encouragement of a collaborative and respectful workplace culture.
Full Job Description
Job Type

Full-time

Description

Your Next Big Career Move: Service Manager

Your Next Big Career Move: Service Manager located in Morton, Illinois.

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Service Manager, you will play a crucial role in leading our local team. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Shift: Monday-Friday, 8:00 a.m. to 5:00 p.m.

What You'll Do Day-to-Day (Essential Duties & Responsibilities):
  • Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
  • Set and enforce standards, conduct audits, and foster improvement.
  • Seek feedback, exceed expectations, address concerns, and anticipate needs of customers.
  • Be proficient in technology, multitasking, adaptability, and time management
  • Manage resources (time, labor, equipment, materials) efficiently.
  • Drive continuous improvement
  • Recruit qualified candidates with HR.
  • Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
  • Perform other dynamic duties and responsibilities as assigned to support business

What We're Looking For (Qualifications & Skills):
  • Education & Experience: High school diploma or equivalent (Associate degree preferred)
  • Minimum of 5 years in a relevant capacity within a service setting, including supervisory experience, prior work as a Service Technician, and demonstrated conflict resolution skills
  • Valid driver's license (CDL required or ability to obtain)
  • Demonstrated leadership capabilities and expertise in employee development
  • Excellent customer service, communication, and multitasking skills
  • Intermediate computer skills (Google apps, computer-generated business systems)
  • Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

The employee is occasionally required to sit; drive, use foot controls, use a personal computer; lift up to 100 pounds; work in high, precarious places; work with chemicals that require PPE and/or ventilation. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

What's In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you!

Salary Description

$77,600-$97,000 annually, depending on experience

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