Job Summary: The Service Manager II plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager II will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager II serves as the primary customer interface.
Essential Duties & Responsibilities: - Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.
- Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets
- Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM
- Review and verify the forecast to maximize utilization and meet catalog targets
- Review sub-contracts and negotiate terms and conditions
- Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
- Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
- Own the status and monitoring of progress and costs of the project with the support of the project controls team
- Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities
- Analyze and report project close out metrics to determine proximity to operating plan targets
- Review revenue pacing and billing and approve supplier invoices
- Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets
- Lead shift handover review sessions to improve the effectiveness of future projects
- Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
- Interview candidates and assess job qualifications to assist with the recruitment and hiring processes
- Reward and recognize strong performance on the job site via site compensation / incentive process
- Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion
- Preside over the execution activities of a team of field employees to include outage managers and construction managers
- Run or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectiveness
- Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services
- Approve technical reports generated on site, update documentation as required
- Maintain contact with TFAs running you assigned projects for direction, updates and support as needed
- Travel may be required
- Ability and willingness to work holidays, weekends and overtime as required by field assignments
- You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization's core values.
Required Qualifications & Experience:
- 5 to 7 years applicable experience and demonstrated success/knowledge
- 3+ years managing and developing employees
- 3+ years of specialized/industry experience
- Bachelor's degree or equivalent in related field with minimum 5 years project management experience;
- Experience in power generation or technical industry can be substituted for degree and/or project management experience
- English proficiency required
- Must be located within driving distance of customer base.
Desired Characteristics: - Excellent customer service and interpersonal skills
- Proficient in project management
- Ability to solve complex problems
- Excellent communication skills
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
Compensation and Benefits:The annual salary range for this position is $101,700 to $167,700. This is an exempt from overtime position. FieldCore benefits include insurance (medical, dental, vision, disability, and life), retirement savings, health and Wellness reimbursement, and a bonus or incentive program. Eligibility for FieldCore benefits is determined under the terms of the applicable benefits plan.
