Service Manager - SouthPosition Overview:The Service Manager is responsible for leading the service department to deliver exceptional customer experiences, drive revenue growth, and ensure high-quality project execution. This role oversees customer development, technician performance, service operations, and financial outcomes. The ideal candidate is a strong communicator, an effective leader, and a strategic thinker who can balance customer needs with operational efficiency and business goals.
Customer Service is the cornerstone of our business, and the Service Manager is expected to deliver personalized, consistent, competent, and proactive service support; the Service Manager must always exhibit professionalism.
What You Will DoCustomer Development & Service Delivery- Build and maintain strong customer relationships to support long-term business growth.
- Oversee customer service activities to ensure timely, professional, and effective resolution of needs.
- Manage customer service disputes by facilitating fair, prompt, and solutions-oriented outcomes.
- Ensure service projects are executed accurately, efficiently, and in alignment with customer expectations.
Technician Leadership & Development- Recruit, train, mentor, and develop service technicians to ensure high performance and continuous improvement.
- Establish and enforce service standards, procedures, and best practices for all technicians.
- Conduct regular performance evaluations and provide coaching to support skill development and accountability.
Service Operations & Revenue Growth- Generate new service work through proactive customer engagement, service recommendations, and contract opportunities.
- Manage service contracts, including renewals, compliance, and performance tracking.
- Monitor and manage service department financial targets, including revenue, profitability, and cost control.
- Implement operational improvements to enhance efficiency, productivity, and customer satisfaction.
Financial & Administrative Management- Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes.
- Develop and manage service budgets, forecasts, and resource planning.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
Qualifications- 3-5 years of job related experience
- Self-starter and able to take on difficult problems and work them through to resolution
- A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
- Able to manage multiple high-priority action items
- Basic computer skills, Microsoft Office 365
- Proven experience in service management, field service operations, or a related leadership role.
- Strong customer service and conflict resolution skills.
- Demonstrated ability to lead, train, and develop technical teams.
- Solid understanding of service operations, project execution, and contract management.
- Financial acumen with experience meeting revenue and profitability targets.
- Excellent communication, organizational, and problem solving abilities.
Travel:- 60% travel to meet with Service technicians and customers
Salary: $125,000 to $135,000.00Location: Marietta officeGood to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
