Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.Service Manager (Commercial HVAC)Location: Garland, TX (Supporting Commercial HVAC Clients Throughout North Texas)
Department: Service | Commercial HVAC
Reports To: Chief Operations Officer (COO)
Position OverviewAs a
Service Managerat NTD Mechanical, you will oversee the daily operations, growth, and profitability of NTD Mechanical's
HVAC service department. This leader will be responsible for managing 8-10+ HVAC service technicians, supporting dispatch and scheduling activities, driving customer satisfaction, improving operational efficiency, and helping grow a scalable service business across North Texas.
This is an excellent opportunity for an experienced HVAC service professional who combines strong technical knowledge with leadership, business acumen, and a passion for developing people.
What You'll Do- Lead, mentor, and support a team of 8-10+ commercial HVAC service technicians.
- Oversee daily service operations, dispatch coordination, and technician scheduling.
- Monitor service department performance, productivity, profitability, and customer satisfaction.
- Support the growth of preventive maintenance agreements, service contracts, and recurring revenue opportunities.
- Assist with estimating, job costing, budgeting, and resource planning.
- Provide technical guidance and troubleshooting support for complex service issues.
- Collaborate with service sales, project management, field operations, and accounting teams to ensure successful project execution.
- Review service reports, work orders, and invoicing for accuracy and timely completion.
- Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
- Promote a culture of safety, accountability, professionalism, and customer service excellence.
What You'll BringRequired Qualifications- 10+ years of commercial HVAC service experience.
- 3+ years leading service technicians, supervisors, or service operations teams
- Strong knowledge of commercial HVAC equipment, including:
- Rooftop Units (RTUs)
- Chillers
- Boilers
- VRF/VRV Systems
- Variable Frequency Drives (VFDs)
- Building Automation Systems (BAS)
- Experience managing dispatch priorities, service workflows, and customers
- Understanding of service department financials, labor utilization, gross margin, job costing, and operational KPIs
- Proficiency with Microsoft Outlook, Excel, and service management software.
- Strong communication, organizational, and leadership skills.
- Ability to build teams, improve processes, and drive accountability.
- Valid driver's license and acceptable driving record.
- High school diploma or GED required; technical HVAC training preferred
Preferred Qualifications:- Familiarity with the North Texas commercial HVAC market
- Experience growing preventive maintenance and service agreement portfolios.
- Knowledge of Foundation or similar ERP/service management platforms.
Compensation & BenefitsBase Salary: $100,000-$130,000 based on experience and qualifications.
In addition, NTD Mechanical offers:
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including holidays.
- Opportunities for professional training and certification.
