Service Manager, Commercial Electric

Titan Electric

$75K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of commercial electrical experience
  • 3+ years leading electricians or service teams
  • Strong knowledge of commercial electrical systems
  • Experience managing customer relationships
  • Experience estimating and managing service work
  • Strong communication and leadership skills

Responsibilities

  • Direct daily operations for commercial electrical service work
  • Manage service technicians and support staff
  • Coach and develop field personnel
  • Build a culture of accountability around safety and customer service
  • Serve as primary contact for service customers
  • Monitor labor productivity, margins, and job costs
  • Support business development efforts to grow service revenue

Benefits

  • Performance bonuses
  • Vehicle allowance or company vehicle
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Career advancement opportunities
Full Job Description


We9re looking for a Service Manager who knows commercial electrical work, understands customers, and can build high-performing service teams.

You9ll lead electricians, project coordinators, and service operations while owning customer relationships, profitability, scheduling, safety, and growth.

This is a leadership role for someone who can walk onto a jobsite, jump into a customer meeting, review a P&L, and help a technician solve a problem-all before lunch.

If you9re the person everyone calls when things need to get handled, keep reading.
What You9ll Do
Lead the Service Team
  • Direct daily operations for commercial electrical service work
  • Manage service technicians, apprentices, and support staff
  • Coach, train, and develop field personnel
  • Create accountability around safety, productivity, and customer service
  • Build a culture where people want to stay and grow
Own Customer Relationships
  • Serve as the primary point of contact for service customers
  • Meet with facility managers, property managers, contractors, and business owners
  • Resolve issues quickly and professionally
  • Build long-term customer partnerships
  • Identify additional service opportunities
Run the Business
  • Review incoming service requests
  • Manage scheduling and workforce planning
  • Monitor labor productivity, margins, and job costs
  • Oversee estimates, proposals, and service agreements
  • Ensure work is completed on time, on budget, and done right
Drive Growth
  • Support business development efforts
  • Grow recurring maintenance agreements
  • Expand existing customer accounts
  • Partner with operations and leadership to increase service revenue
Keep Safety First
  • Enforce company safety standards
  • Ensure OSHA compliance
  • Promote a culture where every employee goes home safely every day
What Success Looks Like

After your first year:
  • Customers ask for your team by name
  • Service revenue is growing
  • Technicians are engaged and productive
  • Jobs are profitable
  • Scheduling runs smoothly
  • Safety performance remains strong
  • Leadership trusts you to run the operation
What You Need
Required
  • 5+ years of commercial electrical experience
  • 3+ years leading electricians, technicians, or service teams
  • Strong knowledge of commercial electrical systems
  • Experience managing customer relationships
  • Experience estimating and managing service work
  • Ability to prioritize multiple projects and service calls
  • Strong communication and leadership skills
  • Valid driver9s license
Preferred
  • Journeyman or Master Electrician license
  • Service management experience within an electrical contractor
  • Experience with ServiceTitan, Accubid, ConEst, NetSuite, or similar systems
  • Experience managing maintenance contracts
  • Sales or business development experience
  • OSHA 30
Compensation & Benefits

We believe top performers should be paid like top performers.

Benefits may include:
  • Competitive base salary
  • Performance bonuses
  • Vehicle allowance or company vehicle
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Career advancement opportunities
Why Join Us?

We are building something special.

Our service business is growing, our customer base is expanding, and we9re investing heavily in people who want to make an impact.

You9ll have the autonomy to lead, the resources to succeed, and the opportunity to help shape the future of our service operation.

If you9re tired of bureaucracy and ready to lead a team that delivers exceptional work, we9d like to talk.
Apply Today

Submit your resume and tell us about:
  • The size of service teams you9ve led
  • Types of commercial facilities you9ve supported
  • Revenue volume you9ve managed
  • Why you9re interested in leading a growing electrical service operation

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