Service Manager

Cintas

$82K — $110K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Valid driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent experience preferred
  • Management experience
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted

Responsibilities

  • Manage hiring and performance of customer service team
  • Lead efforts to resolve customer-related issues
  • Train team on effective sales techniques
  • Ensure adherence to safety protocols in the workplace
  • Oversee budget management and meet operational goals
  • Support team members in field services and customer interactions
  • Maintain high levels of customer satisfaction and goodwill

Benefits

  • Comprehensive medical, dental, and vision benefits with low premiums
  • Four flexible medical plan options, one offered at zero cost
  • 401(k) with Company Match, Profit Sharing, and ESOP
  • 100% Company Paid Disability, Life and AD&D Insurance
  • Paid Time Off and Holidays
  • Opportunities for skills development, training, and career advancement
Full Job Description
Requisition Number: 228838

Job Description

Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required
  • Valid driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred


Preferred
  • Management experience
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted


Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation
A reasonable estimate of base salary for this role ranges between $82,960 - $110,314/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

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