Service ManagerLocation: Bensenville/Chicago, IL
Work Style: Hybrid- 25% in the field, 75% in office
Key Responsibilities:Team Leadership: Manage, mentor, and train a team of HVAC/R technicians, fostering a positive and productive work environment.
Direct Reports: oversee, guide and direct four field service managers.
Service Delivery: assist dispatchers, project manager, sales reps and account managers in scheduling, dispatching, and completion of service calls, ensuring timely and efficient service delivery.
Customer Satisfaction: Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Quality Control: Ensure that all work performed meets the highest quality standards and complies with industry regulations.
Performance Management: Monitor technician performance, providing regular feedback and conducting performance reviews.
Inventory Management: Provide support/guidance to the warehouse manager one the management of parts and equipment inventory, ensuring adequate stock levels and minimizing costs.
Safety Compliance: Enforce adherence to all safety protocols and procedures, ensuring a safe working environment for all technicians.
Required Qualifications- 10+ years of commercial HVACR/refrigeration experience
- 2 years of experience in a supervisory, service management, or leadership role.
- Valid driver's license with an acceptable driving record.\
- EPA Section 608 Universal Certification and/or other relevant HVACR industry certifications.
- Demonstrated experience leading, mentoring, and developing HVACR technicians and field service teams.
- Strong technical knowledge of commercial refrigeration, HVACR, equipment installation, maintenance, troubleshooting, and repair.
- Experience managing service operations, scheduling, dispatch coordination, and customer escalations.
- Strong leadership, communication, customer service, and problem-solving skills.
- Knowledge of safety regulations and quality control standards.
- Proficiency with Microsoft Office and service management software.
Desired Qualifications- Associate's or Bachelor's degree in Business, HVACR, or a related field preferred.
- Experience diagnosing, repairing, and maintaining commercial kitchen equipment (hot-side)
- Experience overseeing multiple managers, departments, or service teams.
- Background in inventory management, fleet operations, or warehouse support.
- Experience partnering with sales, project management, and account management teams.
- Business development and customer retention experience.
- Strong financial and operational management skills.
Benefits:- On demand training and full trouble shooting support.
- Company sponsored and manufacturer's training
- Company uniforms, phone, vehicle, and gas card
- Medical, vision, and dental insurance and short-term disability plans
- Company paid long term disability and life insurance
- Paid time off and paid holidays
- 401(k) retirement savings plan with Company match and immediate vesting
