Barry-Wehmiller Companies, Inc.

Service Manager

Barry-Wehmiller Companies, Inc. • $75K — $95K *
Green Bay, WI 54313In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree with 8+ years of relevant experience or an associate degree/certificate with 10+ years of applicable experience.
  • Proven project management ability with complex technical service projects.
  • Strong communication and organizational skills, along with problem-solving and decision-making capabilities.
  • Proficiency in Microsoft Office is required.
  • Willingness to travel as necessary for project execution.
  • Familiarity with XA, Infor CRM, and CPQ systems is a plus.
  • Bilingual skills may enhance candidacy.

Responsibilities

  • Lead planning and execution of large-scale field service projects.
  • Manage project financials, ensuring accurate tracking and invoicing.
  • Define project scope and prepare service estimates while communicating with stakeholders.
  • Select, negotiate, and manage contractors for efficient project delivery.
  • Coordinate logistics including staffing and parts for successful execution.
  • Review and approve service-related reports and provide project updates.
  • Monitor service performance and customer satisfaction while resolving issues.

Benefits

  • Opportunity to lead high-value projects exceeding $200,000.
  • Focus on both technical excellence and customer satisfaction in project execution.
  • Supportive environment for professional development, including hiring and team coaching.
  • Encouragement of innovative solutions through a culture of continuous improvement.
  • Emphasis on safety standards and compliance in all operations.
Full Job Description

Job Description:

The Service Manager is responsible for planning, coordinating, and executing large-scale and complex field service projects, often exceeding $200,000 in value. This role serves as the primary point of contact for customers, internal teams, and contractors, ensuring projects are delivered safely, on schedule, within budget, and to customer satisfaction. The Service Manager oversees project financials, resource planning, service execution, warranty support, and continuous improvement initiatives while driving effective communication across multiple departments.

Key Responsibilities

  • Lead the planning, coordination, and execution of field service projects, including equipment installations, modifications, maintenance programs, emergency service, training, and warranty activities.
  • Manage project financial performance from quotation through invoicing, including budget tracking, discrepancy resolution, and collection support.
  • Define project scope, prepare service estimates, and communicate requirements to technical resources and stakeholders.
  • Select, negotiate, and manage contractors, including scope definition, performance oversight, and onsite project coordination.
  • Coordinate staffing, travel logistics, parts availability, and third-party resources to support project execution.
  • Review and approve service labor, expenses, and reports while providing regular project status updates.
  • Lead Integrated Planning Sessions (IPS) and ensure execution of project plans, safety requirements, customer communications, site acceptance testing, and issue resolution.
  • Monitor service effectiveness, equipment performance, and customer satisfaction, driving timely resolution of field issues.
  • Ensure compliance with company and customer safety standards and promote a culture of continuous improvement.
  • Support field service team development through participation in hiring, coaching, and performance reviews.

Qualifications

  • Bachelor’s degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management; or an associate degree/certificate with 10+ years of relevant experience.
  • Proven project management experience overseeing complex technical service projects.
  • Strong problem-solving, decision-making, organizational, and communication skills.
  • Proficiency with Microsoft Office applications.
  • Ability to travel as required.
  • Experience with XA, Infor CRM, and CPQ systems preferred.
  • Bilingual language skills are a plus.

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Company:

BW Converting

About Barry-Wehmiller Companies, Inc.

Design Group supports Their clients’ initiatives from conceptual planning through the implementation of production systems and facilities. Regardless of a project’s technology, scale, or complexity, their in-house Solutions Teams can provide individual engineering discipline services for large and small initiatives alike.

Barry-Wehmiller Companies Careers

Joining Barry-Wehmiller Companies presents an unparalleled opportunity to advance a career with a corporation that values growth, leadership, and innovation. As a global leader in technology and services, Barry-Wehmiller Companies offers a range of job opportunities that cater to diverse professional skills and ambitions.

Explore Career Opportunities

Barry-Wehmiller Companies is actively hiring and offers a variety of positions that encourage professional development and personal growth. Candidates can explore vast opportunities, from internships that provide real-world experience to full-time positions that challenge and expand their capabilities.

Innovation and Professional Growth

At Barry-Wehmiller Companies, innovation isn't just a buzzword—it's the cornerstone of their operations. Employees are encouraged to bring fresh ideas and perspectives to the table, fostering an environment where creativity and innovation thrive. This commitment to innovation is integral to maintaining leadership in the industry and offering cutting-edge solutions to clients.

Diversity and Inclusion

Barry-Wehmiller Companies is committed to creating a diverse and inclusive workplace. Diversity training programs are integral, ensuring that all team members feel valued and understood. This commitment strengthens the company culture and enhances the collaborative environment.

Benefits and Culture

Employees at Barry-Wehmiller Companies enjoy a range of benefits designed to support their professional and personal lives. The company culture prioritizes well-being and balanced life, with benefits that cater to health, family, and continuous learning.

Networking and Development

Professional development at Barry-Wehmiller Companies is supported through various networking opportunities, allowing employees to connect with industry leaders and peers within the company. These connections can be pivotal in advancing one's career and expanding professional knowledge.

Applying for a Position

To apply for a position at Barry-Wehmiller Companies, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a fit with the company’s culture and values. Interested candidates can find current job listings and submit applications through the Barry-Wehmiller Companies Jobs portal.

Stay Connected with Barry-Wehmiller Companies Careers

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Join the Team

Barry-Wehmiller Companies is looking for passionate, curious, and innovative team players ready to contribute to and benefit from the company’s culture of caring. Search open positions that match your skills and interests on the Barry-Wehmiller Companies Careers page.

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Learn more about Barry-Wehmiller Companies, Inc.
Industry
Energy & Utilities
* Ladders Estimates

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