Position Title:
Service Manager
Job Code:
SERMGR
Department:
Service
Department #:
0213
Reports To:
GM
FLSA Status:
Exempt
Currently 5 Techs and 1 Advisor - Ability to grow up to 8-9 Techs and 2 Advisors. Great opportunity for a seasoned Manager to take to the next level.
Salary + Bonus
$125,000 to $150,000 yearly wage
Qualifications- A minimum of 3 years of consistent, verifiable experience in automotive service department management
- Nissan/Infiniti experience preferred
- Familiar with Reynolds and Reynolds DMS
- Strong focus on providing excellent customer service
- Clean and Valid Driver's License
What We Offer- Medical, Dental, Vision, Life, Disability insurance options
- 401K Plan
- Vacation and Sick time
- Growth Opportunities
- Paid Training
- Discounts on products and services
POSITION SUMMARY The Service Manager directs, supports and develops service operations
- Ensure your department is properly staffed during all hours of operation.
- Ensure payroll is calculated and submitted on a timely basis as determined by human resources department,
- Hold weekly department meetings.
- Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Schedule training as necessary to properly repair and service the vehicles the dealership sells.
- Strive to increase the production and earnings of every employee.
- Implement and maintain service menus that are market price competitive, offer better value than your competitors and promote long term customer retention
- Provide upper management monthly reporting and feedback comparing your departments CSI, RO count, Revenue, Profitability, Market Share and Warranty Cost Per Vin versus the district, region and national.
- Utilize the quarterly manufacturer marketing programs effectively
- Set up and maintain a service reminder program via your manufacturer or RT24 designated vendor.
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
- Review the flat rate flagging practices on a periodic basis.
- Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
- Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
- Stay up to date on product changes and new products.
- Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
- Know, understand and adhere to all of the manufacturer's warranty policies and procedures.
- Administer proper and prompt warranty claims processing and submission. Maintain proper cost per vin. guidelines as designated on the monthly manufacturer reports.
- Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
- Analyze and eliminate practices that waste supplies, utilities, space and time.
- Maintain adequate security of the service department, parking areas and personnel.Represent the dealership in cases of emergency involving the service department or as directed by dealership management.
- Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.
