Tenet Healthcare Corporation

Service Line Manager

Tenet Healthcare Corporation • $90K — $120K *
Glendale, AZ 85308In-Person
Hospitals & Medical Centers
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's degree in business administration, healthcare administration or related field
  • Minimum of 3 years of management experience
  • 5+ years in a business development related role preferred
  • Leadership experience in service line administration preferred
  • Advanced interpersonal skills and emotional intelligence
  • Ability to translate data into performance metrics

Responsibilities

  • Ensure financial viability of microhospital and FSED initiatives
  • Develop and monitor service line budgets
  • Interface with market leadership and hospital executives for operational oversight
  • Identify and prioritize service line growth opportunities
  • Establish collaborative relationships with facility directors and staff
  • Enhance physician engagement throughout the care continuum
  • Promote positive patient experiences through satisfaction surveys

Benefits

  • Collaborative work environment across multiple facilities
  • Opportunity for strategic decision-making and growth
  • Engagement with community stakeholders and physicians
  • Focus on enhancing quality and efficiency in healthcare
  • Participation in organization-wide initiatives
  • Potential for career advancement within the health system
Full Job Description
Job Description

Job Summary

The Service Line Manager for Access Points is responsible for the strategic oversight, coordination, and growth of all health system micro hospitals, free-standing ERs (FSEDs) and similar access points in the Phoenix and Tucson areas. Primary responsibility is to grow individual facility volumes, expand market share in the service line, provide coordinated best practices among facilities, and to serve as the primary point of contact for physicians, executive teams, practices and community stakeholders. The Service Line Manager will also assist Group, Market and Hospital CSOs to facilitate and carry out strategic initiatives and outreach activities related to the service line. The Service Line Manager will work with marketing staff to develop marketing plans for each micro hospital and FSED and act as the liaison between Micro hospitals, FSEDs, full-service hospitals, clinics, staff, and patients to ensure a collaborative approach to patients' experience and needs. He/she builds, maintains, and oversees the performance dashboard development and reporting for all micro hospitals, FSEDs and other access points in the market. The Service Line Manager works collaboratively with operations leaders to ensure all providers and access point leaders are engaged and executing industry best practices. The Service Line Manager will establish and execute effective initiatives, plans and tactics for programs, physician integration and engagement, and resource utilization with the objective of increasing growth, quality, efficiency, physician satisfaction and patient experience. He/she leverages system scale and capability to achieve success. He/she will represent the health system at community events, physician leadership meetings and other forums.

Responsibilities

  • FINANCE
    • Ensures the financial viability of microhospital, FSED and access point facility initiatives and capital investments
    • Develops, monitors, and reports operational and capital budgets related to service line
    • Assist with budget preparation and adherence based on volume and conversion strategies
    • Monitors productivity/cost per unit of service on a regular basis to meet established budgetary guidelines. Share best practices in staffing models between facilities. As necessary establish and implement action plans when variances occur.
    • Ensures compliance with all appropriate healthcare/physician related legislation and regulations
  • GROWTH
    • Interfaces with market leadership, hospital executive teams and facility directors to provide effective strategic and operational direction and oversight for microhospitals, FSEDs and similar access points in Phoenix and Tucson markets
    • Partners with executive teams, strategy team, physicians and other key stakeholders to develop short and long range business plans and operating and capital budgets for the service line. Under direction of the CSO/Director of Strategy, implements business plan initiatives related to the service line.
    • Identifies and prioritizes service line growth opportunities (e.g., outpatient services and elective procedures in microhospitals, diagnostic screenings in FSEDs); Develops executive summaries and pro formas to advocate for the opportunities; Executes on and operationalizes growth initiatives, as approved
    • Links successfully the services with outreach initiatives (B2P), consumer marketing (B2C) and employer product offerings (B2B)
    • Evaluates and reports volume trends and variances and formulates action plans to address unfavorable variances and problem areas
    • Supports organization and facility strategies to increase volumes and enhance continuity of care within the health system
    • Works closely with EMS liaisons to partner with EMS providers, ensuring satisfactory service and experience at the facilities
    • Collaborates with marketing and communications team to create service line marketing plans and promote earned media opportunities
    • Assists in analyzing, identifying and prioritizing new access points for the health system; Develops executive summaries, capital requests and pro formas related to expansion initiatives within the service line.
    • Leads new access point initiatives and expansion projects to ensure successful planning, execution, transitions from construction to operations, and facility openings; Partners with facility director throughout planning and opening phases
  • PEOPLE
    • Establishes collaborative relationships with directors and managers within the microhospitals, FSEDs, access point facilities and full-service hospitals
    • Maintains ongoing communication vehicles to update facility directors, medical and clinical staff on service line and program goals and objectives
    • Promotes employee engagement through staff participation in department operations and activities
    • Assists the facility director with the formation, implementation and maintenance of policies and procedures, job descriptions, and competencies with the service line
    • Fosters meaningful physician relationships that forward the mission of the health system
  • SERVICE
    • Engages and supports providers, staff and team members as integral parts of the service offerings Develops and enhances physician relationships along the microhospital and FSED continuum of care to ensure their engagement and satisfaction with service line
    • Serves as an advocate, liaison and resource in best practices, operational functions and cooperative projects between market facilities; Promotes integration of services with other facilities and practices.
    • Engages physicians to promote collaborative relations as measured by physician satisfaction survey
    • Assists facility director in promoting positive patient experience through various stages of care as measured by patient satisfaction survey; Monitors social media postings and works with marketing team to provide effective responses
    • Promotes excellence in patient experience by monitoring results and sharing best practices between facilities; Partners with facility director to develop and implement actions plans to improve the overall patient satisfaction scores
    • Interacts effectively and efficiently with facility director, management and staff to ensure issues are resolved in a timely manner; Collaborates with facility leadership to resolve physician partner concerns. Serves as microhospital, FSED and access point representative on executive leadership teams, governing boards or medical staff committees, as requested


Qualifications

  • Special Skills
    • Advanced interpersonal skills and emotional intelligence.
    • Ability to translate data into meaningful information to drive performance metrics.
  • Minimum Requirements
    • Education: Master's degree in business administration, healthcare administration or related field.
    • Experience: Minimum of 3 years of management experience or equivalent combination of education and experience.
  • Preferred Requirements
    • Experience: 5+ years in a business development related role. Experience in leadership role in managing specific service line administration.


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About Tenet Healthcare Corporation

Tenet Fintech Group is an innovative Fintech service provider to the Chinese commercial lending sector.

Tenet Healthcare Corporation Careers

Join the dedicated team at Tenet Healthcare Corporation, a national leader in healthcare services. At Tenet, we are committed to providing the highest quality care and outstanding patient experiences. This commitment extends to our team members in every role across our network.

Work You’ll Do

At Tenet Healthcare Corporation, you will be part of a dynamic team that is passionate about transforming healthcare. Our professionals enjoy a collaborative environment where innovative ideas and a proactive approach to healthcare are at the forefront of what we do.

Explore Job Opportunities and Growth

We offer a variety of job opportunities across clinical, administrative, and corporate disciplines. Whether you are a seasoned professional or just starting your career, Tenet provides a path for growth and development. Our leadership is committed to nurturing talents through advanced training programs, leadership workshops, and continuous professional development.

Innovate and Lead

Join us and contribute to a culture of innovation and continuous improvement. At Tenet, every team member is empowered to make a difference. With access to cutting-edge technology and a network of professionals, you will have the tools to drive real change in healthcare delivery.

Diversity and Inclusion

At Tenet Healthcare Corporation, we celebrate diversity and are committed to creating an inclusive environment for all employees. Our diversity training ensures that our team is respectful, inclusive, and equipped to support the diverse communities we serve.

Internship Programs

Kickstart your career with Tenet’s internship programs. These opportunities allow you to gain hands-on experience while working alongside seasoned professionals. Internships are a great way to develop skills, enhance your resume, and build a network within the healthcare industry.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Join a company that values work-life balance, provides competitive healthcare benefits, and supports your personal and professional growth.

Join Our Team

Are you ready to advance your career in a vibrant healthcare environment? Explore the positions available at Tenet Healthcare Corporation and find where your skills and passion can make a difference. We are actively hiring and looking for individuals who are curious, creative, and eager to drive innovation in healthcare.

Stay Connected

Keep up to date with the latest at Tenet by following our careers blog. Gain insights from our team, learn about our culture, and get tips for your job search and career development.

Networking and Professional Development

At Tenet, networking and professional development are part of our ethos. We encourage our employees to connect, share, and grow together. Enhance your career through comprehensive training, mentorship, and collaboration across our extensive healthcare network.

Apply Now

Discover the rewarding career opportunities at Tenet Healthcare Corporation. Personalize your job search and apply for positions that match your qualifications and interests. Join us in our mission to provide quality care and make a positive impact in the lives of our patients and communities.

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Learn more about Tenet Healthcare Corporation
Size
76,836 employees
Market Cap
$5.1 billion
Industry
Healthcare
Net Income
$399 million
Founded
1967
5 Year Trend
-0.1%
Revenue
$17.6 billion
NASDAQ
THC
* Ladders Estimates

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