Qualifications

• Bachelor's Degree in Business/Engineering or equivalent experience
• 5 years in equipment service, customer service, or engineering with a focus on customer interactions
• Proven leadership skills with experience supervising and coaching teams
• Familiarity with electrical and mechanical equipment, specifically ABEC products
• 5 years post-graduate experience in drafting and design
• Knowledge of 3D Parametric CAD
• Proficient in Microsoft Office applications, particularly Word and Excel
• Detail-oriented with knowledge of drafting standards and fabrication processes

Responsibilities

• Provide exceptional service support for customers through various channels
• Execute service activities following company policies and safety procedures
• Develop documentation for service issues and resolutions
• Investigate and troubleshoot product-related service challenges
• Identify and record solutions to enhance reference materials
• Educate customers on proper product usage and maintenance
• Stay current with industry standards and technical service advancements
• Address customer inquiries promptly and efficiently
• Lead service representatives to achieve company targets
• Assign job duties as necessary for efficient department functioning
• Evaluate and oversee customer service technicians
• Facilitate continuous training and develop training programs
• Manage the Service Engineering staff and provide coaching
• Collaborate with multiple teams to resolve product issues
• Relay observations of product service issues to management
• Engage in Continuous Improvement initiatives

Benefits

• Professional development and training opportunities
• Supportive company culture focused on continuous improvement
• Access to cutting-edge technology and resources
• Collaboration with a multidisciplinary team
• Opportunities for career advancement within the organization