DescriptionPosition Overview: Service Engineer (Levels 1-3)The Field Service Engineer (FSE) role at this company is responsible for the technical health of sophisticated semiconductor capital equipment at customer sites. This position involves high-level troubleshooting, preventive maintenance, and the execution of complex equipment installations. FSEs serve as the primary technical interface between company and its customers, ensuring operational excellence in fast-paced manufacturing environments.
Key Responsibilities- Technical Execution: Provide expert repair and preventive maintenance for complex electromechanical and electronic systems.
- Installation & Deployment: Lead or support the installation, relocation, and start-up of equipment, ensuring systems meet exact performance specifications.
- Systems Diagnosis: Utilize advanced diagnostic procedures to isolate malfunctions, minimize system downtime, and resolve equipment failures.
- Technical Reporting: Maintain comprehensive records, including service reports and "As-Built" documentation, to ensure continuity across global engineering teams.
- Professional Mentorship: (Level 3) Provide technical guidance and mentoring for Level 1 and 2 Engineers, ensuring the development of the broader technical team.
- Industry Standards: Adhere to strict cleanroom protocols and safety standards while remaining current on equipment upgrades through ongoing technical training.
Qualifications & Experience Levels: Proficiency in reading electrical + mechanical schematics. Strong foundation using diagnostic tools + system troubleshooting + electronic and electrical theory.
- FSE Level 1: Bachelor's or associate degree in electronics/engineering + experience -or- equivalent military training & exp with 2-3 years of hands-on capital equipment troubleshooting and repair.
- FSE Level 2: Semicon experience -or- equivalent military training & exp with 4-6 years of hands-on capital equipment troubleshooting and repair. Technical or Eng BS or AS degree a plus.
- FSE Level 3: Semicon experience -or- equivalent military training & exp with 7+ years of hands-on capital equipment troubleshooting and repair. Technical or Eng BS or AS degree a plus.
- Cleanroom Operations: Ability to perform technical tasks in a confined cleanroom environment while wearing required personal protective equipment (PPE).
- Physical Requirements: Capacity for prolonged periods of bending, stooping, and standing while working on complex equipment.
Shift Structure: 3/4 Compressed Work WeekCompany utilizes a "3/4" shift pattern (3 days on, 4 days off, 4 days on, 3 days off). Overtime is paid for hours worked over 40 hours a week. Even though the annual pay hours are higher than a standard 40-hour week (2,288 vs 2,080), employees work only
half the days of the year (182 days).
- The Short Week: 3 days on (36 hours) with 4 days off.
- The Long Week: 4 days on (48 hours) with 3 days off.
- Note: The Long Week includes 40 regular hours + 8 hours of OT.
Example: Annual Compensation Calculator Bi-weekly pay is calculated based on 88 "pay hours" (36 hours from the short week + 40 regular hours and 12 OT hours from the long week). Companies use 26 pay periods in a year.
- Formula: 88 hours (bi-weekly) x 26 Pay Periods = 2,288 Annual Pay Hours
- Calculation: 2,288 x Hourly Wage = Annual Gross Salary
Shift Rotations (12 hours, 30-min shift turnover):- Front End Day: Sun, Mon, Tue, and every other Wed (5:15 am - 5:45 pm)
- Front End Night: Sun, Mon, Tue, and every other Wed (5:15 pm - 5:45 am)
- Back End Day: Thurs, Fri, Sat, and every other Wed (5:15 am - 5:45 pm)
- Back End Night: Thurs, Fri, Sat, and every other Wed (5:15 pm - 5:45 am)
- *there is a shift differential for working nights
