Service Engineer IIRole OverviewThe Service Engineer II provides technical support for turbine configurations and auxiliary equipment, including rapid resolution of non-conformance reports (NCRs), engineering support requests (ESRs), and field issue evaluations with data collection and root cause analysis. The position involves collaboration with field service and long-term service teams to drive quality improvements, cost reductions, and competitiveness of Mitsubishi Power products and services. As part of the service organization, the role may require non-core hours and evening coordination calls with Japan engineering teams.
Key Responsibilities- Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
- Provide technical support for field inspections and issue resolution on turbine configurations, generators, and auxiliary equipment with minimal supervision.
- Apply knowledge of turbine configurations, reference drawings, and specifications to support service activities.
- Review field measurements against manufacturing drawings.
- Lead and support root cause analysis and corrective actions using the 8D RCA process.
- Analyze fleet operating data and communicate findings to improve design and reliability.
- Prepare work instructions and recommend process improvements for inspections and service tasks.
- Support outage planning, service product development, and participate in field outages to document conditions and resolve non-conformances.
- Ensure compliance with safety procedures and ISO 9001 standards; report unsafe conditions and support audits.
- Perform peer reviews of engineering deliverables (e.g., NCRs, ESRs, outage reports).
- Utilize service support systems (Windchill, NCR, ESSR, etc.) for issue resolution and documentation.
- Suggest product and service improvements to enhance customer satisfaction.
- Ensure products meet internal and customer requirements.
- Perform other duties as assigned.
Requirements- Minimum Bachelor's degree in Engineering from an accredited college or university.
- Minimum of 3 years of experience in engineering design or service-related experience is required.
- Knowledge of turbine configuration, design, boundary conditions, temperatures, and materials.
- Ability to read and interpret industry reports, technical journals, specifications, and engineering documentation.
- Ability to prepare technical reports, customer correspondence, and presentations for individuals and groups.
- Ability to perform the calculations needed to satisfy technical job requirements.
- Ability to make sound judgment decisions based on specifications and technical requirements.
- Advanced computer skills, including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, email, word processing, and presentation software.
- Ability to support field outages and collaborate across international teams and time zones.
Why Should You Apply?- Excellent Benefits (Medical, Dental, Vision & 401K Matching).
- Excellent development programs and advancement opportunities.
- Tuition reimbursement and on-the-job training.
- Paid vacation, sick time, and holidays.
- Committed to quality products and services.
- Great working environment and culture.
- Employee Appreciation Programs and Event.
