Service Engineer

IBA

$82K — $108K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience with Proton Therapy Systems or equivalently complex medical equipment
  • Proven troubleshooting abilities in electrical, mechanical, and software domains
  • Experience conducting routine maintenance and system inspections
  • Familiarity with hardware and software testing methodologies
  • Strong communication skills to relay system status to diverse stakeholders
  • Ability to adhere to strict compliance and regulatory guidelines
  • Proactive team player with a commitment to patient-centered care

Responsibilities

  • Operate and maintain the Proton Therapy System (PTS) for multiple customer applications
  • Troubleshoot and resolve electrical, mechanical, and software issues in PTS equipment
  • Conduct routine preventative maintenance and necessary system upgrades
  • Perform thorough system inspections and communicate findings effectively to leadership
  • Support hardware and software testing for the PTS
  • Assist daily clinical operations as directed by Site Manager and STL
  • Engage in all phases of testing including unit, integration, and validation testing

Benefits

  • 100% employer-paid Life & AD&D Insurance coverage
  • Short/Long-Term Disability benefits
  • Medical, Dental, and Vision premiums subsidized
  • 401(k) plan with up to 4% matching
  • 10 weeks of full paid Parental Leave
  • Tuition reimbursement and development opportunities
  • Wellness incentives up to $500 annually
  • Generous paid time off including personal and PTO days
Full Job Description
Mission

You play a key role in our mission to treat Cancer patients.

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections,and communicating the system's status to leadership and other stakeholders, support hardware and softwaretesting, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validationtesting, and other site-related activities, which affect global operations.

Challenges we trust you with

  • Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not limited to: Software/Hardware Testing, Troubleshooting, and Experimentation.
  • Troubleshoot PTS equipment including electrical, mechanical, and software problems.
  • Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
  • Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
  • Provide support to PTS Hardware and Software testing.
  • Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
  • Support the PTS in all phases, which will include but not be limited to, unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them.
  • Perform other related duties as required and assigned.


And you are also

  • Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
  • Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
  • A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
  • Thoughtful, driven, proactive, and hands-on individual.
  • Able to follow rules, regulations, and be able to deliver on strict deadlines.


Compensation and Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs-covering you and your family.

Approximate Salary Range: $82,000 - $108,000

Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards

Core Benefits (100% employer-paid):
  • Life & AD&D Insurance (1x annual salary)
  • Short/Long-Term Disability (80% / 60% of pay)
  • Medical, Dental, Vision premium subsidies
  • Health Savings Accounts / Health Reimbursement Accounts contributions
  • Wellness incentives (up to $500/year)
  • 401(k) match (up to 4%)
  • 10 weeks full paid Parental Leave
  • Paid time off: 7 personal + 10 PTO days (first year)
  • Tuition reimbursement & development support
  • Emergency travel & employee assistance


Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.

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