Honda of Oakland is looking for an energetic, results-driven Service Director to lead our Honda Service Department to the next level!
This is an exciting opportunity for a proven automotive service leader who knows how to build high-performance teams, maximize profitability, elevate customer satisfaction, and create a culture of accountability and excellence.
We aren't just looking for someone to manage a service department. We're looking for a leader who can inspire people, develop talent, drive results, and make a lasting impact.
What We Offer:- Health, Dental, and Vision offered after 90 days
- Each year we look to provide the very best insurance we can offer.
- 401k provided by Empower
- Ancillary insurance provided by Allstate
- FSA offered.
- Life Insurance provided for and paid by Cardinale Automotive Group.
Responsibilities:- Lead and motivate all service personnel, marketing and profitability of dealership Service Operations
- Train all advisors, technicians and valets on dealership procedures
- Drive customer satisfaction, retention, and loyalty
- Observe, encourage and inspire all Service Employees to secure customer loyalty
- Forecast sales, gross profits and expenses
- Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
- Establish clear performance goals and hold the team accountable for results
- Hold weekly departmental meetings and set sales and service goals
- Interact with outside vendors and other dealership management
- Other duties may be assigned
Qualifications:- Proven leadership experience in an automotive dealership service department
- Ability to be analytical, problem solve and multi-task
- Self-motivated enthusiastic presence in a team environment
- Exceptional communication, leadership, and organizational skills
- Consistent and stable work history
- Valid driver's license and clean driving record
- Professional appearance and work ethic
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Able to work with little supervision
Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.
