Motorola Solutions

Service Delivery Manager - Greater Los Angeles

Motorola Solutions • $85K — $95K *
US-AnywhereRemote in California, US
Telecommunications & Hardware
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 3+ years of technical experience in LMR, RF Systems, or related fields.
  • Self-motivated with effective communication skills.
  • Hands-on experience with Motorola P25 7.X systems and RF systems.
  • Technical certifications required within six months of hire (e.g., CCNA, PMP).
  • Must be a U.S. citizen able to obtain necessary security clearance.

Responsibilities

  • Lead day-to-day management of maintenance activities under Maintenance Agreements.
  • Cultivate strong relationships with customers and local service partners.
  • Ensure high levels of customer satisfaction and compliance with response times.
  • Remotely diagnose and manage system failures.
  • Install and remove mobile communication equipment as per best practices.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • Generous Paid Time Off Packages
  • Paid Parental & Family Leave
Full Job Description
Department Overview
Motorola Solutions, a trusted global partner for over a century, ensures peak performance of mission-critical government and enterprise operations, managing hundreds of networks worldwide for reliability, continuity, productivity, and risk reduction.

This Service Delivery Manager (SDM) role focuses on upgrading, implementing, and maintaining complex Communication Systems at customer sites, including installing subscriber mobile units, system upgrades, optimization, and repairing critical components (infrastructure, loggers, subscribers, computers, servers, network equipment).

The SDM will collaborate with Customers, System Managers, Engineers, Sales, Project Managers, Technologists, and Service Partners. Based in Greater Los Angeles, the position requires service coverage across all of California and parts of Nevada and Arizona.
Job Description

The Service Delivery Manager (SDM) is responsible for upholding Motorola Solutions' (MSI) Maintenance Agreements. This involves coordinating all maintenance activities with the local service provider and actively seeking opportunities to expand MSI's service offerings for the customer.
  • Lead and manage the day-to-day activities to meet all contractual commitments outlined in the Maintenance Agreements.
  • Cultivate and manage strong relationships with the customer as well as local service partners
  • Ensure high customer satisfaction, meeting both internal and external goals.
  • Procure and coordinate necessary internal resources.
  • Ensure strict compliance with all committed response and restoration times.
  • Remotely diagnose system failures and facilitate call management procedures.
  • Manage emergency service efforts and all escalation procedures.
  • Perform installation and removal of mobile communication equipment, including associated cabling, at customer locations or in vehicles. This work must adhere to best practices and R56 Standards and Guidelines.
  • Execute simple troubleshooting and repair of existing equipment installations as required.
  • Accurately document all work details, including customer information, parts used, equipment and specific customer instructions.
  • Responsible for the proper care and maintenance of all assigned company assets.
  • Responsible for the calibration of assigned test equipment and maintaining an up-to-date test equipment database.
  • Process all expense reports.
  • Maintain precise records and service history statistics.
  • Review service information and quality reports generated by the system service database.
  • Provide the customer with monthly reports on system metrics.
  • Communicate user issues as they arise.
  • Coordinate ongoing continuous improvement efforts for the system.
  • Lead efforts to develop new performance metrics.
  • Monitor technical bulletins and communicate relevant information to the Customer, and LMR Deployment and Services Organization.
  • Prepare required briefings for Customers, the Service Partner, or Motorola Management.
  • Collaborate with the Customer and the Motorola Sales Account Executive to define future communication requirements.
  • Work with the Customer, Service Partner, Motorola System Engineers, and third-party contractors to review and ensure compatibility of design recommendations for system upgrades, additions, modifications, and improvements.
  • Partner with the Motorola Account Executive to identify and pursue new sales opportunities.
  • Associate's or Bachelor's degree, professional and technical certifications, or military training preferred.
  • Must be self-motivated, a quick learner, and an effective team member with excellent communication skills.
  • Hands-on experience with Motorola P25 7.X systems, networking, and RF systems is essential.
  • Familiarity with Motorola's Technology Roadmaps and their potential impact on future customer needs.
  • Strong knowledge of Motorola subscribers, devices, programming, CPS, Radio Manager, Provisioning Manager and related applications


Candidate Requirements:
  • Technical Certifications:Appropriate technical certifications for the role (e.g., Certified Electronics Associate, R56, CompTIA, Network+, Security+, CCNA, PMP, etc.) must be achieved within six months of hire.
  • Training and experience in configuring, testing, and optimizing current Motorola two-way radio and subscriber equipment.
  • Availability:Must be available 24/7/365. Willingness to work weekends, holidays, and varying schedules is sometimes required.
  • Travel:Estimated travel is 25-50%.
  • Driver's License:Must possess and maintain a valid driver's license and driving record.
  • Clearance:Must be able to pass a background check and obtain background clearance as required by assigned customers.
  • Location:Candidates should be located near Rosemead, Greater Los Angeles, Southern California due to the schedule, travel, and obligation to be on-site at the customer location.
  • This is a Travel + Hybrid (Remote and Onsite) position. The customer requires onsite support, with the potential for a request of 5x/week dedicated onsite support


#LI-CC1

Target Base Salary Range: $85,000 USD - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • 3+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s).
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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