Broadridge

Service Delivery Analyst

Broadridge$100K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of project management experience in client-facing environments
  • Strong technical background with the ability to manage complex projects
  • Formal education and relevant work experience in project management or a related field
  • Ability to work independently with minimal guidance
  • In-depth knowledge of business processes and cross-functional collaboration
  • Awareness of market trends and customer needs

Responsibilities

  • Coordinate client-facing product and service projects from initiation to completion
  • Manage implementations of capital equipment, enterprise software, and consulting engagements
  • Oversee project schedules, budgets, resources, and deliverables to achieve project goals
  • Partner with Sales, Systems Engineering, and Product Development teams
  • Enhance customer satisfaction through the delivery of new or improved products and services
  • Identify risks and resolve issues throughout the project lifecycle
  • Communicate project status and challenges effectively to stakeholders

Benefits

  • Flexible hybrid work environment with remote options 2-3 days per week
  • Access to comprehensive benefit offerings
  • Opportunity to work with cross-functional teams
  • Engagement in technology-driven projects that enhance client satisfaction
  • Professional growth through exposure to various project management scenarios
Full Job Description
Broadridge is seeking a skilled project management professional to lead client-facing implementation and delivery projects from initiation through completion. In this role, you will coordinate cross-functional teams to deliver product and service solutions, including capital equipment, enterprise software, system integration, and consulting engagements. Success in this position requires strong project management capabilities, the ability to manage competing priorities, and a customer-focused approach to delivering technology-driven solutions that enhance client satisfaction. This role is hybrid, meaning you will assigned to one of our Broadridge locations and given the flexibility to work remotely 2-3 days per week. Job Responsibilities - Coordinate all phases of client-facing product or service projects from initiation through installation and completion. - Manage implementations involving capital equipment, enterprise software, system integration, or consulting engagements. - Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved. - Partner with cross-functional teams, including Sales, Systems Engineering, Product Development, and other stakeholders. - Support delivery of new or enhanced products and services with a focus on improving customer satisfaction through technology. - Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle. - Communicate project status, challenges, and sensitive information clearly to stakeholders. - May work on-site at client locations as needed. Preferred Qualifications - 3-5 years of strong project management experience in client-facing implementation or delivery environments. - In-depth knowledge and experience within project management or a related discipline. - Solid technical background with the ability to manage complex technology-focused projects. - Specialized functional expertise typically gained through formal education and relevant work experience. - Experience working independently with minimal guidance and applying best practices to improve products or services. - Understanding of business processes, cross-functional collaboration, and how own area integrates with related teams. - Awareness of market trends, competitive landscape, and customer needs. Salary range $100,000.00- $130,000.00. Bonus Eligible. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Please visit for more information on our comprehensive benefit offerings. #LI-EP1

About Broadridge

Broadridge Financial Solutions, Inc. is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. With over 10,000 associates in 18 countries, Broadridge delivers the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives. Broadridge is the leading provider of proxy services, handling more than 50% of the shares voted at the annual meetings of S&P 500 companies. The company also provides transaction processing services for fixed income, equity, and mutual funds, as well as technology solutions for wealth management.
Learn more about Broadridge
Size
13,704 employees
Market Cap
$15.9 billion
Industry
Net Income
$518.8 million
Founded
1962
5 Year Trend
+6.6%
Revenue
$4.6 billion
NASDAQ

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