Service Consultant

Allstate Insurance Company

$100K — $170K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of hands-on experience in enterprise infrastructure or platform engineering
  • Proven support experience in Linux and Windows environments
  • Strong expertise in PowerShell and UNIX/Linux shell scripting
  • Knowledge of networking, firewall, virtualization, access management technologies
  • Understanding of security protocols, especially SSL certificate management
  • Experience with monitoring tools like Datadog
  • Familiarity with Apache Tomcat, Java-based systems, and Single Sign-On (SSO)

Responsibilities

  • Collaborate with teams and vendors to resolve issues and implement solutions
  • Design application deployment, disaster recovery, and architecture direction
  • Develop application infrastructure roadmaps aligning with business priorities
  • Produce and present documentation as a liaison between application and infrastructure teams
  • Monitor environment performance and capacity using dashboards
  • Provide technical leadership and mentorship to junior engineers
  • Gather requirements and deliver infrastructure solutions for future performance needs
  • Participate in on-call rotation for support scheduling

Benefits

  • Comprehensive technology setup including laptop and monitors
  • Monthly reimbursement for internet costs for eligible remote employees
  • Flexibility to work from home with necessary workspace requirements
  • Support for continuous improvement in operations and efficiency
  • Opportunity for professional growth through collaboration and leadership
Full Job Description
Job Description
The Infrastructure Solutions Engineer Lead Consultant undertakes medium complexity projects requiring additional specialized technical knowledge. The Infrastructure Solutions Engineer Lead Consultant coordinates with architecture, engineering and application teams on complex projects to determine requirements and ensure system enhancements are successfully implemented and monitored. The Infrastructure Solutions Engineer Lead Consultant has broad infrastructure knowledge and deep application knowledge.

We are seeking a highly skilled and experienced Infrastructure / Service Consultant to support enterprise systems across distributed environments. This role will be responsible for managing and optimizing platform stability, integrations, security, and operational efficiency for critical vended software across Windows and Linux systems.

The ideal candidate will bring strong technical expertise, hands-on experience in enterprise environments, and the ability to collaborate across teams and vendors to ensure reliable and secure platform operations.

Key Responsibilities
  • Collaborate with internal teams and external vendors to resolve issues, implement solutions, and drive improvements
  • Design environment sizing, application deployment, disaster recovery, and architecture direction for application portfolios and environment support teams.
  • Develop and maintain application infrastructure roadmaps, bringing together business priorities, infrastructure direction, and risk reduction. Participate in reviews with technology leadership.
  • Produce and present appropriate documentation as needed, acting as the bridge between the application and infrastructure support teams.
  • Monitor the current environment/tool status, performance, and capacity using dashboards and reporting.
  • Provide technical and professional leadership for supported applications and coach junior level Engineers.
  • Collaborate with architecture and engineering teams to gather requirements and provide infrastructure solutions that meet performance, availability, capacity and resiliency targets for future needs.
  • Participate in the on-call rotation to provide support for the scheduling package.


Required Qualifications
  • Hands-on experience in enterprise infrastructure or platform engineering.
  • Proven experience supporting Linux and Windows environments in an enterprise setting.
  • Strong hands-on expertise in:
    • PowerShell scripting
    • UNIX/Linux shell scripting
  • Experience working with datacenter technologies (networking, firewall, database, virtualization, access management).
  • Demonstrated knowledge of security protocols, particularly SSL certificate management.
  • Experience with Datadog or similar monitoring/observability tools.
  • Working knowledge of:
    • Apache Tomcat administration
    • Java-based systems
    • Single Sign-On (SSO) technologies
  • Familiarity with:
    • Enterprise software engineering practices
    • Enterprise hardware platforms
    • Cloud or hybrid infrastructure environments
  • Experience supporting batch processing environments and scheduling systems software.
  • Understanding of change management, project delivery, and operational processes.
  • Experience engaging with vendors and third-party providers.


Key Competencies
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and collaboration skills.
  • Continuous improvement mindset with focus on stability and efficiency.


Experience
  • 5 or more years of experience (Preferred).


Supervisory Responsibilities
  • This job does not have supervisory duties.


Skills
Application Deployment, Application Infrastructure, IT Infrastrcuture Project Management, Linux, Linux Shell Scripting, Production Processes, Shell Scripting, Solution Engineering, Strategic Collaborations, Technical Knowledge, Unix Operating Systems

Compensation
Compensation offered for this role is 100,000.00 - 170,500.00 annually and is based on experience and qualifications.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

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